sarah Islami
@sarahislami
Retail deputy store leader with 11+ years’ sales and operations experience, driving customer satisfaction.
SwitzerlandWhat I'm looking for
I’m a retail leader with 11+ years of continuous experience across sales and customer service, and 4+ years in management roles. As Deputy Manager at Valora CH, I assist in daily store operations and take full responsibility in the Store Manager’s absence.
I motivate and coordinate the store team, plan employee schedules, and allocate staff efficiently to support strong customer experience and sales targets. I also manage inventory, stock orders, merchandising, and cash reconciliation to keep operations running smoothly under pressure.
Previously, as a Non-food Department Manager at Coop Genossenschaft, I managed staff supervision and team coordination while owning product assortment, stock ordering, and merchandise presentation. I monitored sales performance, ensured outstanding customer service, and trained, coached, and supported team members.
My background also includes hands-on retail and customer-facing roles—from Coop positions focused on inventory replenishment and cash handling to Swissport International AG, where I supported passengers in a fast-paced airport environment. I’m reliable, adaptable, and committed to organized, problem-solving leadership.
Experience
Work history, roles, and key accomplishments
Assists in managing daily store operations and takes full responsibility in the absence of the Store Manager. Leads and coordinates the store team, manages schedules, and oversees inventory, stock orders, merchandising, and cash reconciliation.
Managed the non-food department, including staff supervision and team coordination. Owned product assortment and stock ordering, monitored sales performance, ensured customer service, and trained and coached team members.
Non-Food Employee
Coop Zollikerberg
Nov 2021 - Jun 2022 (7 months)
Provided customer support by assisting with product selection and maintaining merchandise presentation and product availability. Handled inventory replenishment and processed cash transactions accurately while maintaining store standards.
Non-Food Employee
Coop Wetzikon
Apr 2021 - Nov 2021 (7 months)
Supported customers with sales assistance and handled shelf replenishment and inventory control. Operated the cash register and maintained merchandise presentation and product availability.
Sales Assistant
Landi Zola
Jan 2015 - Aug 2019 (4 years 7 months)
Provided full store responsibility and customer service while managing incoming assortment orders. Controlled goods receipt, cash management, and supported sales promotion activities.
Supported goods receiving and inventory management while providing customer service and sales support. Handled cash, maintained hygiene and safety standards, and supported merchandise presentation.
Education
Degrees, certifications, and relevant coursework
SWISS International Air Lines & Partners
Passenger Service Agent Pre-Course, Passenger Services
2019 - 2020
Completed a Passenger Service Agent pre-course with SWISS International Air Lines & Partners from 2019 to 2020.
BWZ Rapperswil Vocational School
Retail Assistant Apprenticeship, Retail
2012 - 2014
Completed a Retail Assistant Apprenticeship at BWZ Rapperswil Vocational School from 2012 to 2014.
Tann, Switzerland
Secondary School, General Secondary Education
2003 - 2012
Attended secondary school in Tann, Switzerland from 2003 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
SwitzerlandAuthorized to work in
Job categories
Skills
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