Open to opportunities

Berenice Estévez

@bereniceestvez

Message

Enthusiastic executive assistant skilled in customer service and office coordination.

Honduras

Message

What I'm looking for

I seek a supportive, collaborative role where I can use my scheduling, billing, and customer service skills to improve operations and help a team succeed.

I am an enthusiastic and proactive executive assistant with strong organizational and customer service skills. I thrive in dynamic environments and bring dependable, respectful support to teams and clients.

I have experience handling inbound calls, billing, scheduling appointments, and managing customer communications via email and chat. I have worked remotely for an ISP in California and supported a dermatology group in scheduling and patient intake.

My background includes account management, inventory management, Hubstaff management, and updating medical histories and insurance coverage details. I am tech-savvy, quick to learn, and comfortable with tools used for remote work and customer support.

I am driven by positive energy, a solution-oriented mindset, and a commitment to reliable, respectful service. I enjoy supporting others and contributing to organized, efficient operations.

Experience

Work history, roles, and key accomplishments

Executive Assistant

Oasis Broadband

Jan 2021 - Jan 2025 (4 years)

Provided remote executive support and customer service for an ISP, handling billing assistance, emails and chat support, and job closing processes while improving scheduling and account management.

Customer Service Billing Support Email Support Scheduling Account Management Inventory Management Hubstaff

Customer Service Agent

Schwiger Dermatology Group

Jan 2020 - Jan 2021 (1 year)

Handled inbound calls and appointment scheduling for a U.S.-based dermatology practice, updated patient medical histories and assisted with health insurance coverage inquiries.

Inbound Scheduling Insurance Customer Support Data Entry