Sarah Akinbiyi

I've supported customer growth and retention at Rise Vest Technologies Limited, resolving issues across email, chat, and calls while contributing to over 90% user satisfaction. I converted prospects into funded active users, identified at-risk customers before disengagement, and reduced repeat inquiries by 25% through updated self-service FAQs.

As Call Team Lead at Rise Vest, I lead a support team handling 100+ calls and tickets daily, train 5–10 junior team members, and run quality reviews and quarterly training. I also led proactive outreach for newly funded and at-risk customers and contributed to initiatives that generated over $16,000 and ₦4.5 million in customer inflows.

Previously at Pragmatic Technologies Limited, I managed over 500 customer accounts monthly, achieved a 95% customer satisfaction rate, and helped increase customer retention by 20%. I also provided first-level technical support for over 200 technical inquiries each month.

I'm comfortable working in fast-paced customer environments where active listening, clear communication, problem-solving, and relationship-building make a measurable difference.