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Santus Andor

@santusandor

Customer Support Officer at ABC TRANSPORT PLC resolving booking, payment, waybill, and delivery issues across customer support channels.

Nigeria

Message

At ABC TRANSPORT PLC, I support customers with online booking issues, payments, waybill tracking, and transport services. I handle enquiries by phone, email, live chat, and social media, and follow up to confirm that concerns are resolved.

At DIGIDAT TECHNOLOGIES, I provided hands-on support for computers, networks, ERP and business applications, email, and servers. I also supported incident resolution, remote assistance, and system administration.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Officer

Current

ABC Transport Plc

Feb 2023 - Present (3 years 7 months)

Maintains accurate records of customer enquiries and resolutions in the CRM system, handles enquiries via phone, email, live chat, and social media, and investigates complaints to implement effective solutions.

CRM HubSpot Customer Support Technical Troubleshooting Ticket Categorisation Incident Management Escalation Management Root Cause Analysis Communication Skills Multitasking

IT Infrastructure and Business Support

DigiDat Technologies

Jan 2021 - Feb 2023 (2 years 1 month)

Provided hands-on technical support for computers, networks, enterprise applications, email, ERP support, servers, and business systems. Worked with end users to troubleshoot issues and communicate solutions.