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santo presta

@santopresta

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Customer service representative at Frontier Communications troubleshooting software and hardware issues for customers.

United States

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What I'm looking for

I’m looking for a role where I can use my background and help an organization meet and exceed service initiatives.

At Frontier Communications, I provide technical troubleshooting for software and hardware issues and guide customers through step-by-step solutions. I document support interactions in CRM systems to keep case tracking accurate.

Previously, I maintained databases at ABB Optical Group and processed health claims at Orthonet LLC. My background also includes office administration, inventory control, order processing, and IT support.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative/Tech

Current

Frontier Communications

Mar 2020 - Present (6 years 7 months)

Provided technical troubleshooting for software and hardware issues, guiding customers with step-by-step solutions. Documented support interactions in CRM systems to ensure accurate case tracking and team collaboration.

Technical Troubleshooting CRM Customer Service remote communication Active Listening

Office Administration

Pratt and Whitney

Jan 2018 - Jan 2019 (1 year)

Performed administrative and clerical tasks with high attention to detail, including preparing, checking, verifying, and processing information. Managed incoming calls, scheduling requests, and confidential communications.

Administrative Support Data Entry Oracle Database Communication Skills Confidentiality

Database Management

ABB Optical Group

Mar 2015 - Jun 2017 (2 years 3 months)

Maintained database performance by troubleshooting problems and managing job queues for accuracy and efficiency. Established policies and procedures related to data security and integrity.

Database Management Troubleshooting Data Entry Data Security Job Queue

Inventory Specialist-Contract Position

CG Creations

Mar 2013 - Apr 2014 (1 year 1 month)

Oversaw purchase order audits, resolved invoice discrepancies, and maintained accurate inventory counts. Managed order processing, shipping, receiving, and customer issue troubleshooting.

Inventory Control Purchase Requisition Audit Data Entry Shipping and Receiving Customer Service

Claims Analyst/Admin Asst

Orthonet LLC

Aug 2009 - Jul 2012 (2 years 11 months)

Processed health net claims within turnaround time, updated claims into EZ-cap, and followed up with patients' claims. Researched claims on Citrix systems and analyzed claim data.

Claims Processing Data Entry EZ CAP Citrix Crystal Reports Analytical Skills

Administrative Assistant/IT

American Booksellers Association

Jun 2006 - Sep 2009 (3 years 3 months)

Entered orders, updated daily spreadsheets, and prepared invoicing. Performed system monitoring, data backup, and IMAC activities, and managed shipping labels for FedEx, UPS, and DHL.

Data Entry Spreadsheets Invoicing System Monitoring Data Backup Shipping