Santiago Perez
@santiagoperez
Senior System Analyst focused on secure enterprise troubleshooting, VDI operations, and DoD-aligned compliance.
United StatesWhat I'm looking for
I’m a Senior Technician (System Analyst) supporting SOUTHCOM in a DoD environment, where I help execute daily tasks to mass provision Dell VDIs and install them across the region. I troubleshoot VMware and Dell Wyse issues tied to day-to-day VDI use, and I apply security principles under the Risk Management Framework to maintain compliance with applicable security regulations.
Previously, I worked as an Enterprise Service Desk - Tier 2 Technician, maintaining and modifying procedures to resolve technical problems across Windows computer systems and programs. Each day, I collaborated with other technicians to deliver high-level operations and documentation, using tools including ServiceNow, CISCO ISE, and PowerShell.
My background is reinforced by a Cybersecurity Certificate (including paths toward CompTIA Security+, CySA+, (ISC)2 SSCP, Cisco Certified CyberOps Associate, and more), and I currently possess a Secret clearance from the DoD. I also bring strong people-first service from earlier patient access work, where I stayed calm and helped patients coordinate care across multiple medical departments—an approach I carry into technical support and incident resolution.
Experience
Work history, roles, and key accomplishments
Enterprise Service Desk System Analyst
General Dynamics Information Technology
Mar 2023 - Oct 2025 (2 years 7 months)
Developed and executed daily tasks to mass-provision Dell VDI systems and deploy them across SOUTHCOM operations spanning the United States, Caribbean, and South America. Troubleshot VMware, Dell Wyse, and Cisco ISE issues for daily VDI use and applied Risk Management Framework practices to maintain security and compliance requirements.
Enterprise Service Desk Tier 2
General Dynamics Information Technology
Jul 2022 - Mar 2023 (8 months)
Maintained and updated procedures to troubleshoot technical problems related to Windows systems and applications. Supported DoD operations by working with other technicians on system documentation and daily tooling including ServiceNow, Cisco ISE, and PowerShell.
Patient Access Representative
University Of Miami Hospital
Mar 2021 - Apr 2022 (1 year 1 month)
Assisted hospital patients by scheduling and coordinating appointments with providers across 7 medical departments in a remote customer service role. Organized medication requests and maintained a calm, welcoming patient experience to encourage repeat visits.
Education
Degrees, certifications, and relevant coursework
University of Central Florida
Cybersecurity Certificate, Cybersecurity
2021 - 2022
Cybersecurity certificate program (2021–2022) with coursework intended to prepare for multiple industry certifications including CompTIA Network+, AWS Certified Cloud Practitioner, LPI Linux Essentials, Cisco Certified CyberOps Associate, CompTIA Security+, CompTIA CySA+, and (ISC)2 SSCP, along with CASP+ and Microsoft/DoD-aligned security-related certifications. Applicant also reports currently p
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
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