Open to opportunities

Santiago Fernández Kramar

@santiagofernndezkram

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Director of higher education tutoring and student support, optimizing academic processes with AI.

Argentina

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What I'm looking for

I’m looking to lead higher-education support and program coordination, improving student retention and guidance quality. I want to apply digital tools and AI to optimize academic and administrative workflows, collaborating with international teams and faculty to strengthen institutional processes.

I’m a dynamic and experienced higher education professional with a strong track record in academic program management, postgraduate student support, and administrative team coordination. I coordinate institutional processes end-to-end—from official documentation to ongoing student guidance—so academic communities can succeed at every stage.

As Director of the Tutoring Department at the National University of Quilmes, I coordinate academic administration for postgraduate tutor and faculty training. I’ve implemented academic orientation strategies that improved postgraduate retention and success, and I designed and launched tutor monitoring and evaluation systems to strengthen the quality of academic guidance. I also develop training materials and resources for tutors and faculty, reinforcing the department’s role as a key link between academic management, teaching, and student support.

Earlier, as Head of the Student Division (2013–2019), I managed postgraduate student services including course registration, withdrawals, scholarships, and re-enrollments, while coordinating doctoral program processes and supporting academic committees. I contributed to implementing and validating the SIU-Guaraní academic management system, improved institutional communication and documentation processes, trained new administrative staff, and continue to apply digital tools and AI to streamline workflows, strengthen collaboration across cultures and timezones, and support students and scholars with clarity and efficiency.

Experience

Work history, roles, and key accomplishments

Current

Director, Tutoring Dept

Current

National University of Quilmes

Aug 2019 - Present (6 years 10 months)

Coordinated postgraduate academic administration for tutor and faculty training, including academic orientation strategies that improved postgraduate student retention and success. Designed and launched tutor monitoring and evaluation systems and developed training resources to strengthen guidance quality across the student support lifecycle.

Academic Program Management Tutor Monitoring & Evaluation Training Development Process Improvement Team Coordination SIU Guaraní

Head of Student Division

National University of Quilmes

Oct 2013 - Aug 2019 (5 years 10 months)

Managed postgraduate student services, including course registration, withdrawals, scholarships, and re-enrollments, while coordinating doctoral program processes and academic committees. Supported SIU-Guaraní implementation and improved institutional communication and documentation processes to increase student satisfaction, training administrative staff in academic procedures and digital systems

Course Registration & Withdrawals Scholarship Administration SIU Guaraní Process Improvement Academic Committee Support Training Administration Documentation Management

Proofreader / Doc Editor

Aguilera Law Office and Public Notary

Jan 2012 - Sep 2013 (1 year 8 months)

Proofread and edited legal and administrative documents, conducting linguistic and philological review of institutional materials. Created content and standardized institutional communications, and developed quality control procedures for document production.

Proofreading Legal Document Review Quality Control Standards Communication Administrative Documentation Content Creation

Language & Lit Teacher

Manccedo High School

Jan 2011 - Jan 2013 (2 years)

Taught Language and Literature at the secondary level, designing teaching materials and evaluation tools. Promoted reading and writing through institutional projects to improve student engagement and outcomes.

Lesson Material Design Reading & Writing Promotion Curriculum Planning Student Engagement

Linguistics & Lit Teacher

Eduardo Holmberg High School

Jan 2010 - Jan 2012 (2 years)

Taught Language, Linguistics, and Literature at the secondary level, planning curricular content and implementing teaching strategies. Evaluated student performance and provided academic support to strengthen learning progress.

Curriculum Planning Linguistics Literature Teaching Student Assessment Academic Support Secondary Education

Education

Degrees, certifications, and relevant coursework

National University of Quilmes

Postgraduate / Continuing Education, Artificial Intelligence in Higher Education

2025 -

Postgraduate/continuing education course on Artificial Intelligence in Higher Education: Fundamentals, Applications, and Ethical challenges, completed from 02/2025 to 06/2025.