Open to opportunities

Santiago Castilla C

@santiagocastillac

Message

Sales and customer-experience professional driving revenue through consultative selling and marketing coordination.

Colombia

Message

What I'm looking for

I seek a results-driven sales or customer-experience role where I can use consultative selling, CRM expertise, and campaign coordination to grow revenue and improve customer satisfaction.

I am a sales and customer-experience professional with hands-on experience in inbound sales, retail technology sales, and marketing campaign coordination across Melbourne and Perth. I consistently convert leads into sales by conducting needs-based assessments, managing end-to-end sales cycles, and using CRM tools like Salesforce and HubSpot to maintain high service standards.

I have delivered measurable results in renewable energy sales, retail demonstrations, and real-estate marketing by analyzing campaign performance, upselling product bundles, and resolving complex customer issues with empathy and efficiency. I bring strong organisational skills, a can-do attitude, and multilingual ability (Spanish native, English C1) to support business growth and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Inbound Sales Consultant

Solar Battery Group

Aug 2023 - Jul 2024 (11 months)

Converted warm inbound leads into sales for renewable energy and battery storage solutions, managing end-to-end sales from needs assessment and quoting to contract finalization and installation scheduling.

Inbound Sales Quoting Contract Management Renewable Energy Battery Storage Customer Education CRM

Technology & Entertainment Salesperson

Harvey Norman

Dec 2022 - Jul 2023 (7 months)

Achieved monthly sales targets through product demonstrations and upselling technology bundles and accessories while coordinating logistics to ensure timely delivery and customer satisfaction.

Product Demonstrations Upselling Cross Selling Logistics Coordination Customer Service Sales Targets B2C Sales

Sales Campaign & Marketing Administrator

Richmond

Jun 2022 - Nov 2022 (5 months)

Coordinated end-to-end marketing campaigns for real estate listings, managing digital and print advertising and analyzing performance metrics to deliver data-driven updates to vendors.

Campaign Management Digital Advertising Performance Analysis Vendor Reporting Marketing Coordination Data Driven CRM

Customer Experience Officer

City of Perth

Sep 2021 - Jun 2022 (9 months)

Served as frontline contact for community inquiries, resolving complex resident complaints by collaborating with internal departments and maintaining accurate interaction records to improve service delivery.

Customer Experience Complaint Resolution CRM Management Active Listening Service Delivery Data Entry Community Engagement

Customer Sales & Service Representative

Forest One

Mar 2021 - Jul 2021 (4 months)

Managed a high-volume B2B sales pipeline providing technical product advice, processed complex orders and quotes to ensure accurate pricing and lead times, and cultivated long-term client relationships.