LSLimn Creative Services
@jeremylimn
Customer-focused sales and operations professional blending frontline transport expertise with high-impact copywriting.
AustraliaWhat I'm looking for
I am a versatile professional with over 8 years' experience across customer engagement, sales strategy, railway operations, and copywriting. I combine operational insight from frontline train coordination with a proven track record in high-value retail sales and client-facing consulting.
My achievements include record-setting retail performance, managing complex incident responses on public transport, and producing SEO-rich marketing copy for 300+ clients. I streamline systems using tools like Salesforce and HubSpot while prioritizing empathic communication and excellent customer outcomes.
I bring a research-driven approach to storytelling, consultative sales, and cross-stakeholder coordination, seeking roles where I can optimize processes, elevate customer experience, and deliver measurable growth.
Experience
Work history, roles, and key accomplishments
Customer Journey Coordinator
Metro Trains Sydney
Feb 2024 - Present (1 year 11 months)
Lead onboard and station incident responses, manage crowd flow and accessibility, and coordinate stakeholders to ensure safe, efficient travel while applying CBTC knowledge for system oversight.
Freelance Copywriter
Limn Creative Services
Jan 2015 - Present (11 years)
Produced SEO-rich persuasive web and marketing copy for over 300 clients and consulted on customer strategy, UX content, and brand storytelling to improve engagement and conversions.
Business Development Manager
Sharp Corporation of Australia
Oct 2023 - Feb 2024 (4 months)
Streamlined client onboarding and digital sales systems using Salesforce and CRM tools, consulted on service delivery gaps, and led account growth initiatives to improve retention and revenue.
Sales Consultant
Nick Scali
Jul 2022 - Jun 2023 (11 months)
Achieved over $220K in monthly sales (store record) and ranked twice in Australia’s top 10 consultants by delivering consultative pre- and post-sale customer experiences.
Sales Consultant
Harvey Norman
May 2021 - Jun 2022 (1 year 1 month)
Generated $1.1M in sales over 12 months (average $90K/month) through consultative selling and deep product knowledge to consistently exceed targets.
Sales Consultant & Visual Merchandiser
Myer Hobart
Sep 2019 - May 2021 (1 year 8 months)
Drove consistent menswear and fashion sales while building client rapport and brand loyalty through targeted merchandising and personalized service.
Journalism Intern
WriteFuel Agency
Feb 2019 - Oct 2019 (8 months)
Wrote investigative longform content on politics, culture, and social issues, publishing across multiple platforms and coordinating editorial collaborations.
Education
Degrees, certifications, and relevant coursework
GUGriffith University
Bachelor of Arts, Creative Writing
2019 -
Pursuing a Bachelor of Arts in Creative Writing at Griffith University, coursework ongoing from 2019 with expected completion in 2026.
Orange TAFE (Certificate II in Retail Services)
Certificate II in Retail Services, Retail Services
Completed Certificate II in Retail Services in Orange, NSW to develop foundational retail and customer service skills.
Campbell Page (Certificate III in Individual Support)
Certificate III in Individual Support, Individual Support
Completed Certificate III in Individual Support through Campbell Page, focusing on care and support practices.
Tech stack
Software and tools used professionally
Availability
Location
AustraliaAuthorized to work in
Social media
Job categories
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