Operations and Customer Support professional with 4.5+ years of experience in Quality Assurance, Risk Management, Case Management, Escalation Handling, and Process Improvement. Seeking opportunities in Operations, Customer Support, Quality, Risk, Compliance, Case Management, and Process Operations.
Looking for a job
Santhosh User
@santhosram281
Operations professional with 4.5+ years of experience in quality assurance, risk management, customer support, case management, content review, and pr
IndiaWhat I'm looking for
Risk Management Coordinator:
Investigated publisher-related issues and reviewed cases for compliance with applicable publishing policies and quality standards.
Managed publisher support cases through Salesforce, researched issues, documented findings, and resolved or escalated cases according to established procedures.
Handled complex escalations while maintaining quality, productivity, and SLA expectations.
Identified recurring issues and process gaps and contributed to process improvement initiatives.
Performed root cause analysis to identify underlying issues and recommend appropriate process improvements.
Mentored new associates on workflows, quality standards, and case-handling procedures.
Quality Assurance Associate:
Reviewed submitted publishing content for quality, accuracy, and adherence to applicable standards.
Conducted quality reviews to identify content and formatting issues.
Communicated identified issues and required corrective actions through established processes.
Maintained accurate documentation to support quality reviews and audits.
Consistently met productivity and quality expectations while maintaining accuracy and attention to detail.
Experience
Work history, roles, and key accomplishments
Investigated publisher-related issues and reviewed cases for compliance with publishing policies and quality standards. Managed support cases through Salesforce, handled escalations, and mentored new associates.
Reviewed submitted publishing content for quality, accuracy, and adherence to standards. Conducted quality reviews, communicated corrective actions, and maintained documentation to support audits.
Education
Degrees, certifications, and relevant coursework
PT
Periyar Maniammai Institute of Science and Technology
B.Tech, Mechanical Engineering
2015 - 2019
Pursued a Bachelor of Technology in Mechanical Engineering from 2015 to 2019.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
550k-700k INR
Social media
Job categories
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