Looking for a job

Aswathy Tk

@aswathytk

Operations and Quality professional at Amazon who maintained approximately 99% QA accuracy and contributed to SOP improvements.

India

Message

At Amazon, I reviewed high-volume compliance cases against SOPs and process guidelines, maintaining approximately 99% QA accuracy.

I identified recurring errors and process gaps, participated in quality audits and calibration, and contributed recommendations for SOP changes and refreshers.

My work also included documenting case findings and actions, preparing operational reports, and supporting training and knowledge sharing with team members.

Earlier, I handled customer requests at Dashfrugal Inc, processed financial data at Conduent Business Services LLP, and supported operational documentation at Deardent Health Care LLP.

Experience

Work history, roles, and key accomplishments

Senior Product Compliance Associate

Amazon

Sep 2021 - Mar 2026 (4 years 6 months)

Managed high-volume compliance case workflows, reviewed cases against SOPs, identified process gaps, and contributed to SOP improvements. Maintained approximately 99% QA accuracy and supported training and quality audits.

Compliance Operations Case Management Quality Assurance SOP Development Root Cause Analysis Process Improvement Excel Operational Reporting

Customer Success Specialist

Dashfrugal Inc

Jun 2020 - Feb 2021 (8 months)

Handled customer requests through email and digital channels, managed onboarding and account queries, and coordinated with internal teams for resolution. Maintained accurate records and identified recurring issues for process improvements.

Customer Support Communication Skills Documentation Problem Solving

Accounting Associate

Conduent Business Services LLP

Oct 2019 - Mar 2020 (5 months)

Processed and validated financial data, investigated discrepancies, and handled exceptions per established procedures. Maintained accurate records and reports while following internal controls and quality requirements.

Financial Data Processing Data Validation Record keeping Internal Controls

Operations Executive

Deardent Health Care LLP

Aug 2018 - Feb 2019 (6 months)

Supported day-to-day operational activities, documentation, record maintenance, and coordination with internal stakeholders. Maintained operational records and supported adherence to established processes.

Operations Documentation Record keeping Coordination