Santana McAlister Speight
@santanamcalisterspei
Detail-oriented warranty coordinator with strong management and customer service skills.
What I'm looking for
I am a dedicated professional with a diverse background in customer service, inventory management, and retail operations. Currently, I work as a Warranty Coordinator and Equipment & Inventory Specialist at Ryder Inc., where I effectively address customer breakdowns and manage inventory using Asset Tiger. My experience has allowed me to develop strong vendor relationships and utilize tools like Salesforce and RingCentral for warranty processing.
Previously, I served as an Assistant Manager at Tuesday Morning, where I honed my leadership skills by managing store operations, developing sales promotions, and ensuring excellent customer service. My career began as a Receptionist and Administrative Assistant at Long Island Container, where I managed heavy call volumes and created sales presentations. I am eager to leverage my skills and experience in a new role that offers growth opportunities.
Experience
Work history, roles, and key accomplishments
Warranty Coordinator/Equipment & Inventory Specialist
Ryder Inc
Addressed customer breakdowns and truck issues via phone and professionally responded to emails from sales and shop personnel. Developed strong vendor relationships to facilitate repairs and managed inventory using Asset Tiger, tagging equipment.
Assistant Manager
Tuesday Morning
Sep 2019 - Jan 2020 (4 months)
Managed store opening and closing as a keyholder, handling opening and closing drawer counts. Developed weekly sales promotions, scheduled employee shifts, and restocked product displays.
Receptionist/Administrative Assistant
Long Island Container
Jan 2006 - Oct 2017 (11 years 9 months)
Answered heavy inbound call volumes and responded to customer inquiries via email. Created spreadsheets using Microsoft Excel and generated sales PowerPoints for weekly sales meetings.
Education
Degrees, certifications, and relevant coursework
Wyandanch Memorial High School
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge and skills across various subjects. Participated in extracurricular activities and prepared for future academic or professional pursuits.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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