Sanower Firdaus

I support US clients and coordinate request processing with a focus on “Handling documentation, verification, and ensuring timely processing of requests.” I collaborate with cross-functional teams to maintain smooth workflow and “client satisfaction,” while demonstrating “strong time management and professionalism.”

In my Voice Customer Service role, I managed “inbound customer inquiries,” provided solutions, and resolved issues and complaints promptly through effective communication. Alongside customer service, my B.Com specialization in “Accounting & Finance” strengthens my accuracy with debit/credit notes, journal entries, and core financial statement preparation using MS Word and MS Excel.