At Kyndryl, I drive operational governance for a multi-region AIOps environment spanning 7 geographies and 15+ technology subsystems. I established a Service Health Check and compliance framework across Production, Development and Testing environments.
I coordinate delivery focals, resolver teams and technology stakeholders to identify risks and operational gaps, then drive remediation through closure. I also oversee changes arising from health-check findings, EOS/EOL, inventory and compliance requirements, from validation and governance review through production deployment.
Earlier at Kyndryl and IBM, I worked across middleware administration, cloud operations, backup and recovery, and technical support. My certifications include ITIL Foundation Level v4 and AWS Certified Cloud Practitioner.
