SISanna Icewala
@sannaicewala
Dynamic leader with expertise in partnerships and customer success.
IndiaWhat I'm looking for
I am a results-driven professional with extensive experience in partnership management and customer success. Currently, I serve as the Head of Partnerships at WorkOnGrid, where I spearhead innovative strategies to drive global expansion and manage high-impact partnership deals across Europe, Africa, and Australia. My role involves designing competitive pricing models and tailored partner programs that accommodate diverse economies, ensuring scalability and success.
Previously, I held various leadership positions, including Area Sales Manager at Next Education Pvt Ltd and Sales Manager at Whitehat Jr/Byjus, where I successfully onboarded thousands of clients and led negotiations with educational institutions. My ability to collaborate with cross-functional teams has been instrumental in launching successful programs and improving product offerings based on actionable customer insights. I am passionate about building long-term relationships and enhancing customer experiences through strategic initiatives.
Experience
Work history, roles, and key accomplishments
Head of Partnerships
WorkOnGrid
Jun 2022 - Present (2 years 11 months)
Spearheaded the Partnership Program, managing high-impact deals and driving global expansion. Designed pricing models and tailored partner programs, contributing to the company's growth strategy and launching an academy program based on customer insights.
Area Sales Manager
Next Education Pvt Ltd
Oct 2021 - Apr 2022 (6 months)
Trained teachers and presented product demos to schools. Led negotiations and successfully onboarded schools while collaborating with internal teams to enhance product offerings based on feedback.
Sales Manager
Whitehat Jr/Byjus
Oct 2020 - Jun 2021 (8 months)
Acquired new clients by educating them on course benefits. Led negotiations with parents and successfully onboarded students while analyzing competitor trends to target new markets.
Customer Success Manager
Workamp Spaces
Jan 2018 - Oct 2020 (2 years 9 months)
Delivered office interior projects while overseeing execution and building long-term relationships with stakeholders. Led a team, conducted training, and collaborated on process improvements.
Sr Executive – Client Servicing
Seventy Seven Entertainment
Aug 2014 - Dec 2017 (3 years 4 months)
Led client costing and negotiations for events, conceptualized themes, and coordinated internal teams for smooth execution. Managed client servicing throughout the event lifecycle.
Education
Degrees, certifications, and relevant coursework
MCMithibai College
Bachelor of Mass Media, Mass Media
2010 - 2013
Grade: First Class
Completed a Bachelor's degree in Mass Media with First Class, focusing on various aspects of media studies, communication, and public relations.
NENarsee Monjee College of Commerce and Economics
Bachelor of Commerce, Commerce
2008 - 2010
Grade: First Class
Pursued a degree in Commerce with First Class, gaining knowledge in business principles, finance, and economics.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
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