At Concentrix Daksh Services India Pvt. Ltd., I supported business applications and day-to-day IT operations to help maintain service availability and operational continuity.
I used SQL and Oracle to retrieve and validate data, and monitored scheduled jobs through Control-M. I also used UNIX commands to review application logs and support production troubleshooting.
I logged and tracked incidents in ServiceNow, coordinated with technical teams, and supported root cause investigations and preventive actions for recurring incidents. Earlier, I provided administrative support at NIOS, Dharamshala and operated production machines at Gabriel India Pvt. Ltd., Parwanoo, Himachal Pradesh.
