Sanjita Chaudhary
@sanjitachaudhary
Customer service executive with strong communication and problem-solving skills.
What I'm looking for
I am a highly organized and customer-focused professional with extensive experience as both a receptionist and customer service executive. My career has been dedicated to managing front desk operations, scheduling appointments, and providing exceptional customer support through various communication channels. I am proficient in using CRM systems to maintain accurate records and resolve customer issues efficiently.
At Oral Dental Care, I was responsible for greeting patients, managing appointment schedules, and ensuring a welcoming environment. My role involved processing billing and insurance information while maintaining patient records accurately. Currently, as a Customer Service Executive at B & B Softech, I handle customer inquiries through phone, email, and chat, utilizing my excellent communication and problem-solving skills to ensure customer satisfaction and support company success.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
B & B Softech
Jan 2023 - Present (2 years 6 months)
Handled customer inquiries via phone, email, and chat, resolved issues efficiently, and provided product information. Utilized CRM systems to log interactions and ensured customer satisfaction through effective communication and problem-solving.
Receptionist
Oral Dental Care
May 2020 - Feb 2022 (1 year 9 months)
Managed front desk operations, greeted patients, scheduled appointments, and handled phone calls. Processed billing and insurance information while maintaining accurate patient records and providing excellent customer service.
Education
Degrees, certifications, and relevant coursework
Padmakanya Multiple Campus
Bachelor's
2021 -
Nandi Secondary School
S.E.E, Secondary Education
2018 - 2020
Cosmopolitan Higher Secondary School
+2, Higher Secondary Education
2018 - 2020
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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