Open to opportunities

Manita Paswan

@manitapaswan

Message

Customer service and documentation specialist skilled in administration, mentoring, and resume support.

Nepal

Message

What I'm looking for

I seek a role in customer service or administration where I can apply documentation, CRM, and communication skills, grow professionally, and work in a collaborative, learning-oriented environment.

I am a self-motivated and adaptable professional with a Bachelor's degree from Tribhuvan University and experience in customer service, documentation, and mentorship. I consistently deliver detail-oriented administrative support and maintain confidentiality while handling candidate and student records.

In my current role as a Customer Service Executive for a US-based company, I review and edit CVs, post applications, manage CRM data, and coordinate communications with candidates and recruiters, consistently meeting daily and weekly targets. Previously, I worked as a Receptionist and Documentation Specialist where I managed front-desk operations, prepared SOPs, completed university application documents, and maintained organized digital and physical records.

I am eager to take on new challenges that allow me to apply my skills in MS Office, CRM tools, scheduling, and communication while continuing to learn and grow professionally through dedication and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Executive

Current

B & B Softtech Kathmandu Pvt. Ltd.

Jan 2024 - Present (1 year 9 months)

Manage candidate CV reviews, job portal postings, recruiter communications, and CRM candidate tracking for a US-based company while meeting daily application submission targets on night shift.

Customer Service Job Portals CRM Data Entry Scheduling Confidentiality

Hindi Language Instructor

Freelance

May 2020 - Jan 2024 (3 years 8 months)

Designed English-Hindi teaching notes and delivered remote basic Hindi instruction to learners, improving reading and writing fundamentals.

Lesson planning Curriculum Development Remote Teaching Communication

Receptionist & Documentation Specialist

Mt. Royal Japanese Language School

Feb 2018 - Mar 2020 (2 years 1 month)

Managed front-desk operations, scheduled appointments, maintained digital and physical student records, and prepared application documents and SOPs for university submissions.

Record keeping Documentation Scheduling Proofreading Administrative Support