Open to opportunities

Laxmi Kumari Kushwaha

@laxmikumarikushwaha

Message

Customer-focused BBA professional excelling in customer service and sales.

Nepal

Message

What I'm looking for

I seek a mid-level customer-facing role where I can drive customer satisfaction, support sales/marketing initiatives, and grow professionally in a collaborative environment.

I am a motivated BBA graduate with hands-on experience in customer service and sales & marketing, proven at Lightica Technology Pvt. Ltd. and B & B Soft Tech. I consistently manage client communications, resolve inquiries and complaints, and support sales initiatives to meet targets while maintaining strong customer satisfaction.

I bring proficiency in MS Office, Excel, Google Sheets, Canva and ChatGPT-4, strong communication and problem-solving skills, and a track record of preparing marketing materials, conducting market research, and maintaining accurate customer records. I seek roles where I can contribute to business growth, improve customer experiences, and continue developing professionally.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Lightica Technology Pvt. Ltd.

Feb 2024 - Jun 2025 (1 year 4 months)

Handled customer inquiries and complaints via phone and email, resolved service issues, updated records, and collaborated with internal teams to maintain high customer satisfaction and timely issue resolution.

Customer Service Client Communication MS Office Data Management Email Support CRM Problem Solving

Marketing and Sales Assistant

B & B Soft Tech

Mar 2022 - May 2023 (1 year 2 months)

Supported sales team in lead generation, managed client inquiries, assisted in promotional campaigns and market research, and prepared reports to help achieve sales targets.