LK

Open to opportunities

Laxmi Kumari Kushwaha

@laxmikumarikushwaha

Customer-focused BBA professional excelling in customer service and sales.

What I'm looking for

I seek a mid-level customer-facing role where I can drive customer satisfaction, support sales/marketing initiatives, and grow professionally in a collaborative environment.

I am a motivated BBA graduate with hands-on experience in customer service and sales & marketing, proven at Lightica Technology Pvt. Ltd. and B & B Soft Tech. I consistently manage client communications, resolve inquiries and complaints, and support sales initiatives to meet targets while maintaining strong customer satisfaction.

I bring proficiency in MS Office, Excel, Google Sheets, Canva and ChatGPT-4, strong communication and problem-solving skills, and a track record of preparing marketing materials, conducting market research, and maintaining accurate customer records. I seek roles where I can contribute to business growth, improve customer experiences, and continue developing professionally.

Experience

Work history, roles, and key accomplishments

LL

Customer Service Representative

Lightica Technology Pvt. Ltd.

Feb 2024 - Jun 2025 (1 year 4 months)

Handled customer inquiries and complaints via phone and email, resolved service issues, updated records, and collaborated with internal teams to maintain high customer satisfaction and timely issue resolution.

Customer Service Client Communication MS Office Data Management Email Support CRM Problem Solving

BT

Marketing and Sales Assistant

B & B Soft Tech

Mar 2022 - May 2023 (1 year 2 months)

Supported sales team in lead generation, managed client inquiries, assisted in promotional campaigns and market research, and prepared reports to help achieve sales targets.

Lead Generation Market Research Sales Support Client Relationship Management MS Office Canva Reporting Campaigns

Education

Degrees, certifications, and relevant coursework

TB

Thakur Ram Multiple Campus, Birgunj

Bachelor of Business Administration, Business Administration

Grade: CGPA 3.51

Awarded Bachelor of Business Administration (BBA) with a CGPA of 3.51 from Tribhuvan University.

BS

Birgunj Public English Secondary School

Intermediate (+2), Management

Grade: CGPA 2.64

Completed Intermediate (+2) in Management with a CGPA of 2.64 from NEB.

NB

NIIT, Birgunj

Certificate, Computer Applications

2018 - 2018

Completed a 3-month MS Office package training.

SS

Shree Om Educational Secondary English School

School Leaving Certificate (SLC), Secondary Education

Grade: CGPA 3.4

Completed School Leaving Certificate (SLC/10th) with a CGPA of 3.4.

Tech stack

Software and tools used professionally

Gmail

Google Sheets

Canva

Availability

Open to opportunities

Location

Nepal

Authorized to work in

Job categories

Customer Support Representative Customer Support Representative Marketing Assistant Sales Assistant Customer Service Representative Call Center Agent Customer Support Agent Customer Support Specialist Customer Support Associate

Skills

Customer Service Client Relationship Management Communication Problem Solving MS Office MS Excel Google Sheets Canva Research Data Management Writing Fast Learner Gmail Stress Management

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Laxmi Kumari Kushwaha - Customer Service Representative - Lightica Technology Pvt. Ltd. | Himalayas