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Laxmi Kumari Kushwaha

@laxmikumarikushwaha

Customer-focused BBA professional excelling in customer service and sales.

Nepal
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What I'm looking for

I seek a mid-level customer-facing role where I can drive customer satisfaction, support sales/marketing initiatives, and grow professionally in a collaborative environment.

I am a motivated BBA graduate with hands-on experience in customer service and sales & marketing, proven at Lightica Technology Pvt. Ltd. and B & B Soft Tech. I consistently manage client communications, resolve inquiries and complaints, and support sales initiatives to meet targets while maintaining strong customer satisfaction.

I bring proficiency in MS Office, Excel, Google Sheets, Canva and ChatGPT-4, strong communication and problem-solving skills, and a track record of preparing marketing materials, conducting market research, and maintaining accurate customer records. I seek roles where I can contribute to business growth, improve customer experiences, and continue developing professionally.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

TB

Thakur Ram Multiple Campus, Birgunj

Bachelor of Business Administration, Business Administration

Grade: CGPA 3.51

Awarded Bachelor of Business Administration (BBA) with a CGPA of 3.51 from Tribhuvan University.

BS

Birgunj Public English Secondary School

Intermediate (+2), Management

Grade: CGPA 2.64

Completed Intermediate (+2) in Management with a CGPA of 2.64 from NEB.

NIIT, Birgunj logoNB

NIIT, Birgunj

Certificate, Computer Applications

2018 - 2018

Completed a 3-month MS Office package training.

SS

Shree Om Educational Secondary English School

School Leaving Certificate (SLC), Secondary Education

Grade: CGPA 3.4

Completed School Leaving Certificate (SLC/10th) with a CGPA of 3.4.

Tech stack

Software and tools used professionally

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Laxmi Kumari Kushwaha - Customer Service Representative - Lightica Technology Pvt. Ltd. | Himalayas