Open to opportunities

Sanjika Pariyar

@sanjikapariyar

Message

Customer-focused e-commerce and customer service professional driving satisfaction and sales.

Nepal

Message

What I'm looking for

I seek a customer-focused role in e-commerce or service operations where I can leverage communication, Meta/Facebook ads experience, and problem-solving to improve retention and drive sales.

I am a motivated e-commerce and customer service professional with over three years' experience resolving customer concerns, supporting sales via Meta/Facebook ads, and improving retention through clear communication and rapid technical troubleshooting.

I have contributed to process improvements that reduced repeat calls, supported order processing and logistics, and earned regular customer praise for professionalism and calm conflict resolution.

Experience

Work history, roles, and key accomplishments

Customer Service & Sales Agent

DailoKrishi

Dec 2024 - Oct 2025 (10 months)

Handled customer calls, order processing and logistics, supported marketing activities and improved customer experience using Meta/Facebook ads and the Karobar app.

Order Processing Logistics Coordination Meta Ads Inventory Management Customer Support Sales Karobar Communication

Customer Service Representative

Dish Media Network Ltd

Handled inbound and outbound calls for billing, technical and product inquiries, resolving issues to improve customer satisfaction and retention while maintaining accurate customer records.

Customer Service Technical Troubleshooting Conflict Resolution Communication Multitasking Team Collaboration

Sales Assistant

Bhaktapur International Hospital

Assisted customers in selecting products and services, contributed to achieving sales targets and built customer relationships that drove repeat business.

Sales Support Customer Relations POS Order Support Teamwork Client Engagement Communication

Education

Degrees, certifications, and relevant coursework

Rapti Babai Multiple Campus

Diploma, Humanities

Completed a Diploma in Humanities focusing on understanding human behavior, culture, and communication, developing interpersonal and analytical skills relevant to customer service roles.