Open to opportunities

Nidarshan Shakya

@nidarshanshakya

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Customer-focused customer service and sales representative skilled in support, chat, and issue resolution.

Nepal

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What I'm looking for

I’m looking for an entry-level Customer Sales/Service role remotely or in Dharan/Kathmandu. I want customer-focused work in Consumer Products/FMCG or Telecommunication, with full-time opportunity and room to learn and grow.

I’m a customer-focused professional with prior experience in customer support, chat handling, and service coordination. I strongly believe in customer delight through actively listening, responding with empathy, and resolving issues efficiently.

In my roles at Ncell (Dharan) and sikwin (remote call center), I handled customer inquiries via chat, email, and live support while maintaining a polite, professional tone. I resolved issues, guided customers through processes, created and monitored tickets, and kept detailed interaction logs to ensure continuity and accuracy.

I’m also comfortable managing high volumes and performance expectations—handling multiple conversations simultaneously and meeting KPIs like AHT, FCR, and CSAT. I’m ready to bring my reliability, problem-solving, and communication skills to a Customer Sales Representative position, ideally remotely or in Dharan/Kathmandu.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Ncell

Apr 2023 - Nov 2025 (2 years 7 months)

Handled customer inquiries via chat, email, and live support with a polite, empathetic, and professional tone to improve customer satisfaction. Created and monitored support tickets, maintained interaction records, and guided customers through product/service processes while meeting response-time targets.

Customer Support Live Chat Email Support Ticketing Customer Satisfaction Multitasking Customer Profile Updates Data Entry

Call Center Representative

Sikwin

Mar 2022 - Feb 2023 (11 months)

Answered customer inquiries and handled service requests across calls, emails, and chats, troubleshooting technical issues and providing accurate information. Recorded interactions in CRM, processed orders/payments and refunds, monitored KPIs (AHT, FCR, CSAT), and escalated issues when needed.

Call Center Operations Technical Support Order Processing KPIs Escalation Management

Office Assistant

K.K International School

Aug 2021 - Dec 2022 (1 year 4 months)

Managed daily administrative tasks including email and document handling, data entry, and schedule coordination. Supported team operations to ensure smooth office workflow with a focus on accuracy and efficiency.

Administrative Support Data Entry Schedule Coordination Office Operations Team Support Accuracy