Sanjay Kumar
@sanjaykumar26
Production Support Engineer at Airtel Africa, supporting its digital payments platform and integrating payment partners across 14 African markets.
IndiaWhat I'm looking for
At Airtel Africa, I provide L2/L3 application and production support for its digital payments and partner integration platform across 14 African countries. I monitor payment services, investigate incidents through log analysis and transaction tracing, and support partner integrations and production releases.
Previously, at Espire Infolabs Pvt. Ltd., I supported a telecom network monitoring and analytics platform. I used Oracle SQL and Shell scripts for data validation, reporting and operational workflows, and supported incident, change and release processes.
Experience
Work history, roles, and key accomplishments
Senior Software Engineer
Airtel Africa
May 2024 - Present (2 years 5 months)
Provided L2/L3 application and production support for Airtel Africa's payment gateway platform across 14 African countries. Managed incidents, monitored systems, and ensured high availability and operational stability.
Software Engineer
Espire Infolabs Pvt. Ltd.
Jan 2021 - May 2024 (3 years 4 months)
Provided application support and production operations for a telecom network monitoring and analytics platform. Performed data analysis, automation, and incident management to ensure platform stability.
Education
Degrees, certifications, and relevant coursework
Symbiosis International University
MBA, Business Analytics
Pursued an MBA in Business Analytics with focus on data analytics, business intelligence, and strategic management.
Indira Gandhi National University
Bachelor's Degree, Information Technology
Completed a Bachelor's degree with focus on Information Technology, analytical thinking, and problem solving.
LinkedIn Learning
Docker Essentials, Docker
Completed the Docker Essentials certification.
LinkedIn Learning
Git Essentials, Git
Completed the Git Essentials certification.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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