Looking for a job

Nitin pahwa

@nitinpahwa1

Customer Service Associate at Amazon Development Centre, resolving customer inquiries and sharing feedback to improve support.

India

Message

What I'm looking for

I'm seeking a customer service opportunity where I can resolve customer inquiries, build strong customer relationships, and support brand loyalty and customer engagement.

At Amazon Development Centre, I provided customer-oriented support by addressing customer inquiries and helping them understand Amazon’s services.

I worked with customer support teams to support consistent service and shared customer feedback with business and development teams. I also suggested support process improvements and reported areas for improvement.

During Amazon’s Sale events, I assisted with customer communication and helped keep internal knowledge reference pages updated. I used CSC, CIM, Outlook, MS Word, MS Excel, Phone tool, and Virtual Customer Service (VCS).

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Amazon Development Centre

Provided prompt and customer-oriented service to Amazon customers, resolving complex inquiries and acting as an advocate for customer issues. Collaborated with support teams to ensure consistent high-quality support and suggested process improvements.