Open to opportunities

Sania Elshorbgy

@saniaelshorbgy

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Operations-focused professional driving client service, engagement, and process improvement.

United States

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What I'm looking for

I seek a role where I can improve operational processes, deliver excellent client service, lead employee engagement, and grow into broader management responsibilities.

I am an operations-focused professional with hands-on experience in commercial lines account management, office operations, and client relations across agency environments. I blend strong communication, process orientation, and marketing automation to deliver timely, accurate service and to grow client trust.

At Harbin Insurance Agency I led employee engagement initiatives, developed social media and digital signage content, and managed policy and account documentation using Applied Epic and carriers' web platforms. Previously, as an Office Manager at a State Farm agency I streamlined claims and billing processes, authored an office policies and procedures manual, coached new hires, and executed client recognition events that improved retention.

My background includes direct care, teaching, and nonprofit leadership roles that shaped my customer service, crisis de-escalation, and program coordination skills. I hold a Property & Casualty Insurance License (Georgia) and consistently apply a service-minded, data-informed approach to enhance operational efficiency and workplace culture.

Experience

Work history, roles, and key accomplishments

Operations Assistant

Harbin Insurance Agency

Jan 2021 - Jan 2024 (3 years)

Implemented marketing automation and digital signage to improve client communications and office experience, and led employee engagement initiatives that increased culture participation and morale.

Marketing Automation Social Media Content OptiSigns Employee Engagement Office Administration Event Planning Client Communication

Commercial Lines Account Manager

Harbin Insurance Agency

Jan 2021 - Jan 2024 (3 years)

Managed commercial insurance accounts using Applied Epic and carrier portals, ensuring accurate policy documentation, claims review, and timely processing of audits and endorsements.

Commercial Lines Epic Carrier Portals Policy Documentation Client Communication Endorsement

Office Manager

Craig Yarborough State Farm

Jan 2018 - Jan 2021 (3 years)

Led office operations, improved claims processing and client retention through consultative sales, onboarding and training, and developed an office policies manual aligned with industry best practices.

Office Management Insurance Sales Claims Processing Onboarding policies Event Planning Communication

Team Member

Truett's Chick-fil-A

Jan 2017 - Jan 2018 (1 year)

Cross-trained front- and back-of-house roles to support peak operations, coached teammates during busy periods, and resolved customer issues to maintain high service standards.

Customer Service Cross Training Team Leadership Conflict Resolution Food Service Operations Training Time Management

Team Member

Smokey Bones

Jan 2016 - Jan 2017 (1 year)

Performed front-of-house duties including serving, hosting, and expo work to ensure timely and accurate order fulfillment and build repeat clientele through excellent service.

Customer Service Serving Order Accuracy Host Takeout Time Management Teamwork

Direct Care Staff

Georgia Baptist Children's Home & Family Ministries

Jan 2010 - Jan 2016 (6 years)

Maintained program compliance and client safety through meticulous documentation, budget oversight, crisis de-escalation, and implementation of skill-building activities for client independence.

Direct Care Documentation Budget Oversight Crisis Intervention & Compliance Confidentiality

Grammar/Literature Teacher

El Quadah Leaders American School

Jan 2009 - Jan 2010 (1 year)

Prepared lesson plans and virtual instruction, created quarterly educational booklets and led discussions and the drama club to enhance student engagement and literacy.

Lesson planning Virtual Classroom (WIZIQ)Curriculum Development Classroom Discussion Club Advising

Citizen Action AmeriCorps Member

Hands On Miami

Jan 2007 - Jan 2008 (1 year)

Planned and facilitated civic education and leadership programs, coordinated large volunteer events and nonprofit board training, and launched initiatives to develop volunteer leadership.

Program Coordination Volunteer Management Event Planning Leadership Training Community Outreach Partnerships