At Tech Mahindra, I conduct quality audits of customer interactions, checking compliance with company policies, process guidelines, and quality standards. I identify gaps and share feedback with customer care executives to support stronger performance.
I prepare audit reports and scorecards, monitor SOP adherence, and work with team leaders and operations teams on recurring quality issues and corrective action plans.
Before moving into quality auditing, I handled customer care at TECH MAHINDRA and worked in travel customer service and itinerary planning at MEITICKET WORLD, COX AND KING, and Nomads holidays pvt ltd. My work included resolving customer queries, processing bookings, and preparing itineraries around customer preferences and budgets.
