Sanelisiwe Sbongile Shabalala

I've supported customers at Advanced Call Centre Technologies by handling inbound and outbound calls, resolving inquiries and complaints, and maintaining accurate CRM records.

At Cotton On, I assisted customers with product selection, processed sales transactions, and helped maintain an effective store presentation.

As an AI Voice Trainee at Alignerr, I transcribed audio, reviewed transcripts for clarity and accuracy, and contributed language data to AI system training.

I'm equipped to provide virtual assistance and operational support through customer service, HubSpot, Salesforce, email and calendar management, data entry, Microsoft Office, and Google Workspace.