Sibulele Dwakaza
@sibuleledwakaza
I provide remote administrative support, accurate data entry, and customer service.
South AfricaWhat I'm looking for
I've supported customers at Teleperformance using CRM systems and Salesforce to update records, document interactions, and meet service standards. I handle sensitive information professionally while delivering accurate, responsive support.
My work with a local library and VA Connect included data entry, online research, digital file management, documentation, and day-to-day administrative support. I'm seeking a remote opportunity where I can keep information organised and help teams work efficiently.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Teleperformance
Mar 2026 - Present (6 months)
Provide professional customer support while following procedures and service standards. Use CRM systems and Salesforce to access, update and document customer information.
Administrative Assistant
Local Library
Mar 2023 - Jan 2025 (1 year 10 months)
Provided administrative and front-desk support to visitors and staff. Captured, organised and maintained records, files and information accurately.
Virtual Assistant
VA Connect
Jan 2022 - Jan 2023 (1 year)
Provided virtual administrative support, including data entry, online research and information management. Supported digital communication and maintained organised information and task records.
Cashier
Steers
Processed customer transactions accurately and provided professional customer service.
Call Centre Agent
Webhelp
Handled customer queries and resolved concerns while following procedures and service standards. Captured customer information accurately and worked toward performance targets.
Education
Degrees, certifications, and relevant coursework
Spes Bona High School
National Senior Certificate, General
Completed National Senior Certificate (Matric) in 2017.
ALX
Virtual Assistant Certificate, Virtual Assistance
Earned a Virtual Assistant Certificate from ALX.
Ululo Empowerment Technology
Computer Literacy Certificate, Computer Literacy
Earned a Computer Literacy Certificate from Ululo Empowerment Technology.
Cursa
Web Development for Beginners, Web Development
Completed Web Development for Beginners course in 2023.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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