Judith Sibanda

I am a detail-oriented Customer Support Specialist with over three years of experience delivering high-quality service across email, chat, and phone channels. I excel at managing order updates, returns, and product inquiries with precision and empathy.

I am adept at using AI-assisted tools, CRM platforms like Zendesk and Salesforce, and e-commerce systems such as Shopify to streamline customer communication and improve efficiency. I routinely handle high ticket volumes while maintaining accuracy and professionalism.

My recent roles include Receptionist and Customer Service Representative, where I strengthened client satisfaction, refined communication templates, and identified process improvements that boosted first-response resolution rates and retention.

I am eager to contribute strong problem-solving skills and AI collaboration capabilities in a fully remote, U.S.-time zone role that values accuracy, clear written communication, and continuous improvement.