MSMujaahid Salie
@mujaahidsalie
Senior Network and VoIP engineer with 9+ years resolving complex telecom and broadband issues.
South AfricaWhat I'm looking for
I am a network and VoIP engineer with over nine years of hands-on experience across VoIP, broadband, fibre and networking, advancing from support roles into senior VoIP engineering. I troubleshoot SIP flows, RTP, PBX systems and router/IP configurations, and I improve system efficiency while delivering fast, practical solutions.
I also bring full-stack web development and programming experience, strong documentation habits, and a collaborative, knowledge-sharing approach. I have designed customer-facing pages, managed escalations, coordinated with field engineers, and consistently resolved priority issues quickly to restore service and improve reliability.
Experience
Work history, roles, and key accomplishments
Technical Support Analyst
5G Communications
Aug 2024 - Present (1 year 6 months)
Diagnosed and resolved broadband, fibre, wireless, VPN, router and VoIP faults from first contact to resolution, consistently closing priority issues within 15 minutes. Configured routers, NAT, port forwarding, DNS and managed hosted PBX moves/adds/changes.
Senior VoIP Engineer
bOnline
May 2023 - Jul 2024 (1 year 2 months)
Advanced from Tier 1 to Tier 2 VoIP support, diagnosing SIP/RTP/codecs and cloud platform issues to improve system reliability and operational efficiency. Analyzed SIP flows and system logs to resolve complex voice problems and documented solutions for the team.
Senior Technical Consultant
CallForce - Vodacom
Jul 2022 - May 2023 (10 months)
Handled ~25 NCIS/back-office tickets daily, conducting thorough investigations to escalate or resolve broadband cases and restoring customer service efficiently as the go-to subject-matter expert.
Escalation Officer
CallForce - Vodacom
Nov 2021 - Mar 2022 (4 months)
Managed complex escalations and used multiple internal portals to troubleshoot and resolve customer issues while coordinating with cross-functional teams to meet service expectations.
Technical Support Agent
CallForce - Vodacom
Apr 2021 - Oct 2021 (6 months)
Answered inbound calls and provided step-by-step broadband troubleshooting and billing support to customers, improving first-contact resolution rates.
Assistant
Mustadafin Foundation
Nov 2010 - Dec 2013 (3 years 1 month)
Collaborated in distributing food to underprivileged communities across multiple locations, supporting logistical and volunteer coordination efforts.
Education
Degrees, certifications, and relevant coursework
CTCollege of Cape Town
Diploma, Computer Programming
2016 - 2018
Studied Computer Programming at the College of Cape Town from 2016 to 2018, focusing on programming and web development fundamentals.
Rylands High School
High School Diploma, High School
2013 - 2016
Completed secondary education at Rylands High School in Cape Town from 2013 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Website
mujiscode.co.zaJob categories
Interested in hiring Mujaahid?
You can contact Mujaahid and 90k+ other talented remote workers on Himalayas.
Message MujaahidFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
