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@sandydegrece
Versatile professional passionate about exceptional customer experiences.
With over 20 years of experience across diverse industries, I have developed unique linguistic skills set that allows me to excel in delivering exceptional customer experiences. My journey has taken me from aviation to technology, where I have honed my ability to navigate complex situations and communicate effectively with clients and teams alike.
As a Freelance AI Art Creator, I leverage my expertise in AI model design and prompt engineering to produce high-quality generative content. My previous roles, including Quality Analyst and Language Quality Expert, have equipped me with a keen eye for detail and a commitment to quality assurance, ensuring that every project I undertake meets the highest standards.
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Work history, roles, and key accomplishments
Freelance
Oct 2024 - Present (1 year 1 month)
Created and fine-tuned AI models, including NLP, computer vision, and generative models, utilizing platforms like OpenAI and Wombo Dream. Designed and optimized prompts for generative AI models such as ChatGPT, Midjourney, and DALL·E, ensuring high-quality and accurate outputs.
Lenovo Inc - Concentrix/Webhelp
May 2024 - Present (1 year 6 months)
Conducted comprehensive assessments of inbound and outbound interactions across call and email channels, identifying areas for improvement and providing actionable insights. Collaborated with internal teams to develop and refine quality metrics, aligning with departmental KPIs to ensure data-driven decision-making.
Adidas - Webhelp
Sep 2020 - Present (5 years 2 months)
Translated written content from English to French with high accuracy, preserving original meaning, style, and cultural context. Evaluated and analyzed language complexities to inform the training of the Deep-L Neural Machine Translation Engine, enhancing its performance and accuracy.
Perfectstay - Webhelp
Sep 2019 - Present (6 years 2 months)
Consulted with clients to understand their travel needs and preferences, providing personalized recommendations on destinations, transportation, and accommodations. Planned, booked, and sold comprehensive travel packages, including transportation, accommodations, and insurance.
Salt Fiber Inc - Teleperformance
Jun 2018 - Present (7 years 5 months)
Handled inbound calls from French-speaking customers, resolving technical issues and providing support for Salt Optic Fiber. Assessed the quality of Italian call interactions, delivering feedback to boost performance and partnering with internal teams to create and improve quality metrics.
Philips/Gibson Innovation Inc - Teleperformance
Jan 2015 - Present (10 years 10 months)
Handled inbound emails and chats from French-speaking customers, resolving technical issues and providing support for Gibson products. Evaluated inbound interaction quality for chat and email channels, providing constructive feedback to enhance performance and drive improvement.
Air Mediterranee
Apr 2012 - Present (13 years 7 months)
Provided exceptional customer service, catering to the needs of passengers from diverse cultural backgrounds. Successfully completed first aid and safety training, enabling effective response in emergency situations.
Marmara
Jan 2010 - Present (15 years 10 months)
Led French-speaking groups on excursions, tours, and one-day cruises, ensuring a memorable and enjoyable experience for all participants. Coordinated and executed airport/hotel/airport transfers, ensuring timely and efficient transportation for group members.
Teleperformance - Apple Inc.
Aug 2006 - Present (19 years 3 months)
Handled inbound calls from French-speaking customers, resolving technical issues and providing support for Apple products. Developed strong knowledge of Apple products, including hardware, software, and operating systems.
Lily in the Box
Jul 2005 - Present (20 years 4 months)
Supervised daily operations to ensure a seamless shopping experience for customers. Managed staff, optimized inventory, and enhanced sales strategies to drive store performance.
International Jewellery Exhibition Bijorhca for Frangos Comp
Jan 2004 - Present (21 years 10 months)
Provided translation services between Greek and French for international sales and contract negotiations. Facilitated communication with professionals in the jewellery industry.
R.C.B.F Health Insurance Company
Apr 2002 - Present (23 years 7 months)
Performed data entry for R.C.B.F health insurance company, focusing on the follow-up of medical files. Communicated with health professionals to ensure accurate and timely information exchange.
French Health Care Institute
Feb 1999 - Present (26 years 9 months)
Responsible for handling medical files and communicating with health professionals. Performed data entry to maintain accurate records.
Degrees, certifications, and relevant coursework
Attestation of Cabin Crew Initial Safety Training, Cabin Crew Safety
Completed initial safety training for cabin crew, focusing on essential safety procedures and emergency response protocols. This training is certified by IATA.
Maîtrise of Ethnology, Ethnology, Animal Behaviour
Specialized in Animal Behaviour (Ethology), gaining in-depth knowledge of animal behavior patterns and research methodologies. Studied at the prestigious Paris V, University Descartes La Sorbonne.
Licence of Ethnology, Ethnology
Undertook studies in Ethnology, building foundational knowledge in cultural and social anthropology. This degree was obtained from Paris V, University Descartes La Sorbonne.
DEUG of Sociology, Sociology
Completed the DEUG (Diplôme d'Études Universitaires Générales) in Sociology, focusing on fundamental sociological theories and research methods. This program was completed at Paris V, University Descartes La Sorbonne.
Baccalauréat, General Studies
Obtained the French High School Baccalauréat, a national academic qualification. This credential signifies completion of secondary education.
Software and tools used professionally
You can contact Sandy and 90k+ other talented remote workers on Himalayas.
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