Sandy Degrece

Created and fine-tuned AI models, including NLP, computer vision, and generative models, utilizing platforms like OpenAI and Wombo Dream. Designed and optimized prompts for generative AI models such as ChatGPT, Midjourney, and DALL·E, ensuring high-quality and accurate outputs.

Conducted comprehensive assessments of inbound and outbound interactions across call and email channels, identifying areas for improvement and providing actionable insights. Collaborated with internal teams to develop and refine quality metrics, aligning with departmental KPIs to ensure data-driven decision-making.

Translated written content from English to French with high accuracy, preserving original meaning, style, and cultural context. Evaluated and analyzed language complexities to inform the training of the Deep-L Neural Machine Translation Engine, enhancing its performance and accuracy.

Consulted with clients to understand their travel needs and preferences, providing personalized recommendations on destinations, transportation, and accommodations. Planned, booked, and sold comprehensive travel packages, including transportation, accommodations, and insurance.

Handled inbound calls from French-speaking customers, resolving technical issues and providing support for Salt Optic Fiber. Assessed the quality of Italian call interactions, delivering feedback to boost performance and partnering with internal teams to create and improve quality metrics.

Handled inbound emails and chats from French-speaking customers, resolving technical issues and providing support for Gibson products. Evaluated inbound interaction quality for chat and email channels, providing constructive feedback to enhance performance and drive improvement.

Provided exceptional customer service, catering to the needs of passengers from diverse cultural backgrounds. Successfully completed first aid and safety training, enabling effective response in emergency situations.

Led French-speaking groups on excursions, tours, and one-day cruises, ensuring a memorable and enjoyable experience for all participants. Coordinated and executed airport/hotel/airport transfers, ensuring timely and efficient transportation for group members.

Handled inbound calls from French-speaking customers, resolving technical issues and providing support for Apple products. Developed strong knowledge of Apple products, including hardware, software, and operating systems.

Supervised daily operations to ensure a seamless shopping experience for customers. Managed staff, optimized inventory, and enhanced sales strategies to drive store performance.

Provided translation services between Greek and French for international sales and contract negotiations. Facilitated communication with professionals in the jewellery industry.

Performed data entry for R.C.B.F health insurance company, focusing on the follow-up of medical files. Communicated with health professionals to ensure accurate and timely information exchange.

Responsible for handling medical files and communicating with health professionals. Performed data entry to maintain accurate records.

Completed initial safety training for cabin crew, focusing on essential safety procedures and emergency response protocols. This training is certified by IATA.

Specialized in Animal Behaviour (Ethology), gaining in-depth knowledge of animal behavior patterns and research methodologies. Studied at the prestigious Paris V, University Descartes La Sorbonne.

Undertook studies in Ethnology, building foundational knowledge in cultural and social anthropology. This degree was obtained from Paris V, University Descartes La Sorbonne.

Completed the DEUG (Diplôme d'Études Universitaires Générales) in Sociology, focusing on fundamental sociological theories and research methods. This program was completed at Paris V, University Descartes La Sorbonne.

Obtained the French High School Baccalauréat, a national academic qualification. This credential signifies completion of secondary education.