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Maria Explores AI

@mariaexploresai

AI data annotation and LLM evaluation professional supporting Dyson Spain and Portugal with precise multilingual case classification.

Greece

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What I'm looking for

I'm interested in flexible freelance projects in AI training, data annotation, LLM evaluation, transcription, localization QA and multilingual content review.

At Dyson Spain and Portugal, I resolve 20–40 customer cases per day through Salesforce, NICE and TP HUB. I classify issues, follow detailed procedures and adapt terminology for Spanish and Portuguese markets while maintaining 90% CSAT and 100% QA.

I create concise internal guides that simplify procedures and recurring knowledge. My work also involves reviewing complex information and turning it into clear, precise outputs.

Earlier, as Quality Technician at Grand Oca Maragogi, I implemented and monitored quality protocols across hotel departments, identified operational friction and reported improvement proposals. I also trained and supported teams as they adopted new procedures and work tools.

I’ve worked across hospitality, customer service, market research and artist coordination, including transcription of focus groups during my university internship. I’m interested in flexible freelance projects in AI training, data annotation, LLM evaluation, transcription, localization QA and multilingual content review.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Teleperformance Greece

Sep 2025 - Present (1 year)

Resolves 20-40 customer cases per day through Salesforce, NICE and TP HUB, maintaining 90% CSAT and 100% QA scores. Creates internal guides and supports Spanish and Portuguese markets.

Salesforce NICE TP Hub Data Classification Case Analysis Quality Assurance Multilingual Support Spanish Portuguese Customer Support

Music Director, Curator & Artist Relations

Scorpios Mykonos

Jan 2015 - Dec 2016 (1 year 11 months)

Managed relationships with around 50 international artists, coordinating schedules, contracts, budgets, and logistics. Led weekly programming and creative-residency coordination.

Stakeholder Management Event Coordination Artist Relations Budget Management Logistics Programming

Hotel Manager

Hotel Aquaviva Tulum

Jan 2014 - Dec 2015 (1 year 11 months)

Managed day-to-day hotel operations across reservations, front desk, and service coordination, with direct ownership of the guest experience. Handled guest needs and operational issues throughout their stay.

Hotel Operations Customer Service Reservations Frontdesk Problem Solving Guest Experience

Beach Service

Be Tulum - Design Hotels

Jan 2014 - Dec 2014 (11 months)

Provided personalized service for international guests at a luxury beachfront boutique hotel, including guest support during events and music sessions.

Customer Service Hospitality Event Support

Quality Technician

OCA Hotels SL

Jan 2013 - Dec 2013 (11 months)

Implemented and monitored quality protocols across front desk, housekeeping, food & beverage, and entertainment in a resort of approximately 250 rooms. Trained teams in applying new procedures.

Quality Assurance Process Improvement Training Hospitality Operations

General Manager

Biozone Europa

Jan 2007 - Dec 2011 (4 years 11 months)

Co-founded and managed B2B/B2C operations, sales, suppliers, marketing, and inventory. Managed handover and supported implementation of the new team after sale.

Business Operations Sales Marketing Inventory Management B2B B2C

Booker · Artist & Tour Coordination

Club4 / B4Bookings

Jan 2006 - Dec 2009 (3 years 11 months)

Handled artist booking, roster coordination, and tour management, including logistics, travel, and hospitality. Contributed to the early development of B4Bookings.

Artist Bookings Tour Management Logistics Travel Coordination Hospitality

University Internship - Market Research & Public Relations

Ulled & Asociados

Jan 2008 - Dec 2008 (11 months)

Conducted market research and PR for Panasonic, including qualitative research, transcription of focus groups, and organization of findings.

Market Research Public Relations Qualitative Research Transcription

Night Receptionist

MH Apartments

Jan 2006 - Dec 2007 (1 year 11 months)

Managed night operations for a distributed network of tourist apartments, including check-ins, check-outs, reservations, and guest incidents. Prepared documentation and structured handovers.

Night Operations Reservations Guest Service Documentation