Aikaterini Zymara

Executed detailed annotation for language, image, and document datasets, maintaining high data accuracy and collaborating with developers to refine guidelines.

Delivered training and quality assurance for AI/ML data workflows, improving annotation accuracy and onboarding processes for NLP and computer vision projects.

Managed and mentored the sales team to surpass targets, developed sales strategies, and analyzed performance to drive continuous improvement.

Provided consultative sales of wellness and health products, built a loyal customer base, and promoted products via digital channels to increase revenue.

Managed customer inquiries via call and chat, handled account and service issues, and maintained trust-based relationships with corporate clients.

Resolved inbound customer requests by telephone, tracked issues across departments, and communicated request status to ensure transparent transactions.

Managed property sales and provided advisory services, created marketing content, and coordinated document handling and negotiations.

Oversaw daily store operations, trained staff, supervised inventory and supply chain flow, and achieved sales and customer satisfaction goals.

Completed a Web Design and Web Development program focused on HTML, CSS, JavaScript, responsive design, and design tools.

Grade: 97.50%

Completed a Diploma in Technical Support with a reported success rate of 97.50%, covering troubleshooting, customer support, and basic systems management.

Grade: 97.38%

Completed a Diploma in Social Media Marketing with a reported success rate of 97.38%, covering digital marketing strategies and content creation.