Open to opportunities

Sandrita Ramos

@sandritaramos

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Team lead in crisis response driving operations, training, and quality improvements.

United States

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What I'm looking for

I seek roles in coordination, operations, training, or analytics where I can apply data-informed process improvements, lead teams, and support high-quality client and crisis services.

I am a results-driven team lead with a Master of Science in Psychology and over five years of experience in leadership, operations, and client-focused service delivery. I combine analytical thinking with a people-centered approach to support team performance, streamline workflows, and maintain compliance with HIPAA and industry standards.

In my recent role leading the 988 Lifeline crisis line, I managed daily high-volume operations, trained and supervised new specialists, tracked performance metrics, and developed training strategies that improved service outcomes. Previously, as an office manager in a multi-provider medical practice, I implemented workflow improvements that increased appointment efficiency by 25% and oversaw onboarding, evaluations, and EMR/CRM-based patient engagement processes.

I excel at cross-functional collaboration, quality assurance, and data-informed decision making, and I seek opportunities in coordination, operations, training, and analytical roles where strategic thinking, communication, and organization are valued.

Experience

Work history, roles, and key accomplishments

Current

Team Lead - Crisis Line

Current

United Way of Northeast Florida

Aug 2024 - Present (1 year 1 month)

Led daily operations for a high-volume 988 crisis support team, training and supervising specialists while tracking performance metrics and improving service outcomes. Collaborated across departments to refine workflows, ensure caller safety protocols, and manage HIPAA-compliant documentation.

Crisis Intervention Team Leadership Training Development HIPAA CRM Data Tracking Workflow Optimization Performance Metrics

Office Manager - Medical Practice

Moshe Hirth, MD

Dec 2019 - Aug 2024 (4 years 8 months)

Managed a multi-provider medical office of 10+ staff overseeing scheduling, billing, compliance, and onboarding; implemented workflow improvements that increased appointment efficiency by 25%. Monitored patient engagement using EMR/CRM and led staff performance tracking.

EMR Billing Scheduling Onboarding Compliance Performance Management

Assistant Office Manager

Dr Mylissa Medical Boutique

Sep 2017 - Dec 2019 (2 years 3 months)

Improved daily operations and appointment scheduling, designed local marketing campaigns, and increased client retention through data-informed strategies while resolving service issues to maintain high-quality client experiences.

Scheduling Local Marketing Customer Service Data Strategy Calendar Management

Quality Assurance Specialist

Liberty Health Solutions

Jan 2015 - Aug 2017 (2 years 7 months)

Conducted audits and implemented quality standards across production lines, maintained reports, and recommended workflow improvements that improved product accuracy and performance consistency.

Quality Assurance Auditing Reporting Performance Consistency Compliance Team Collaboration