Ashley Morris
@ashleymorris
I lead behavioral health and Medicaid service teams, improving crisis response, operations, and member outcomes.
United StatesWhat I'm looking for
I'm leading Medicaid Member Services at Aetna, a CVS Health Company, where I manage customer service teams, improve member and provider satisfaction, optimize operations, and present performance insights to senior stakeholders. I also direct Virginia hotline operations for HopeLink Behavioral Health within the 988 National Suicide Lifeline Center, supporting mobile crisis response, 911 diversion, and textline services.
I've built and managed crisis, behavioral health, residential, and case-management programs across organizations including Tier 2 Crisis Center of Tampa Bay, Vibrant Emotional Health, NeuroRestorative, LifeStream, and Acadia Healthcare. My work combines staff development, quality assurance, compliance, workforce management, crisis intervention, reporting, budgeting, and process improvement to deliver dependable care and service.
Experience
Work history, roles, and key accomplishments
Lead a high-performing team of customer service professionals, driving improvements in member and provider satisfaction, retention, and growth. Provide strategic leadership in hiring, team building, and staff development, and prepare performance reports for senior stakeholders.
Education
Degrees, certifications, and relevant coursework
West Virginia State University
Bachelor's degree, Criminal Justice
2014 - 2018
Pursued a Bachelor's degree in Criminal Justice and Psychology, graduating in 2018.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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