Sandra Paola Morales

Responsibilities:
- Recruitment process, reviewing job descriptions, filtering, interviewing candidates, and applying tests for each position according to organizational policies to guarantee hiring the best talent for the company.

Accomplishments:
- I learned processes and organizational policies, adapted in an agile way, closing vacancies from the beginning within established times.

- Strategic planning of regional training to improve commercial results
- Designing commercial training material, delivering training to instructors, promoters and store salesment to potencialize sales.
- Training support to commercial events, marketing strategies and customers needs

- Coordinate training process and soft skills development for staff of Inditex stores, knowledge in duties and responsibilities, fashion tendencies, collections, and arrivals to guarantee excellent customer advisory.
- Design individual skills development plan for the stores' staff, responding to the organizational importance of having qualified employees.

- Planning, coordinating, and executing training activities for migration processes
- Strategic training planning for the Underwriting area, according to annual migration projects planning, training improvement needs, and changes in the processes to ensure the best analysts’ performance.
- Designing and managing UW training contents based on organizational quality standards.

- Delivering onboarding workshops to new employees
- Delivering leadership, customer service, and financial security workshops as a part of the organizational competencies model.
- Training bank clerks in cashier procedures, responsibilities, skills, and tools to ensure optimal performance in customers’ attention.

- Responsible for e-learning activities.
- e-learning platform administrator.
- Coordination of cross-training processes.