At Marbill Care Consulting, I support e-commerce customers through live chat and email, handling an average of 150 chats and over 100 emails daily. I maintain an average first response time of approximately 11 seconds.
I independently resolve approximately 98% of inquiries and achieve customer satisfaction scores above 60, compared with a team average of 40. I help with billing, payments, order tracking, refunds, account access, subscriptions, product questions, and basic technical troubleshooting.
I use Zendesk and CRM systems to maintain accurate customer records, and collaborate with remote teams through Slack to resolve issues. I’ve earned Top Performer of the Week bonuses multiple times for productivity, customer satisfaction, and service quality.
