Suleiman Haruna
@suleimanharuna
Customer Support Representative serving international e-commerce and SaaS clients, resolving 50+ tickets daily with 98% satisfaction.
NigeriaWhat I'm looking for
As a freelance Customer Support Representative, I support international e-commerce and SaaS clients through chat, email, and phone. I resolve more than 50 tickets a day and have achieved 98% customer satisfaction.
I handle refunds, order tracking, and troubleshooting, with response times under five minutes.
I also created help articles that reduced repeat questions by 15%.
Earlier, as a Customer Service Associate, I assisted customers with inquiries and after-sales support, following up to build strong customer relationships.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Freelance
Jan 2023 - Present (3 years 9 months)
Provided remote customer support for international clients in e-commerce and SaaS, resolving over 50 tickets daily with high satisfaction. Created help articles to reduce repeat questions.
Customer Service Associate
Nasarawa / Abuja
Jun 2022 - Dec 2022 (6 months)
Assisted customers with inquiries and after-sales support, building strong relationships through follow-up.
Education
Degrees, certifications, and relevant coursework
Government Secondary School Marmara
Senior Secondary School Certificate, General Studies
Completed Senior Secondary School Certificate with focus on English, Maths, and Communication.
Alison
Customer Service Excellence, Customer Service
2023 - 2023
Completed Customer Service Excellence certification in 2023.
Zendesk
Zendesk Customer Support Fundamentals, Customer Support
Completed Zendesk Customer Support Fundamentals online training.
Google Digital Skills - Customer Support Module, Customer Support
Completed Google Digital Skills Customer Support Module.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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