Open to opportunities

Aaron Cramer

@aaroncramer

Message

I am an IT deployment lead specializing in EPIC implementations and workstation support.

United States

Message

What I'm looking for

I am seeking a hands-on healthcare IT role leading EPIC deployments and workstation support, where I can mentor teams, streamline rollouts, and improve clinical workflows.

I lead EPIC deployment operations across hospital departments, driving system configuration, testing, and go-live support. I managed a large-scale deployment of 25,000 workstations and led EPIC project initiatives to ensure smooth implementation and adoption.

My technical background includes Active Directory administration, ServiceNow ticket handling, routing and switching fundamentals, and hands-on hardware troubleshooting for scanners, printers, and payment devices. I upgraded systems from Windows 7 to Windows 10, resolved driver and software issues, and performed software testing and quality control to maintain compliance and performance.

I communicate clearly with clinical and IT teams, provide remote and on-site guidance, and prioritize workflow integration and user adoption. I seek to apply my deployment leadership and support expertise to improve healthcare IT operations and patient-care workflows.

Experience

Work history, roles, and key accomplishments

Current

IT Deployment Lead

Current

Baptist Health Hospital

Apr 2025 - Present (4 months)

Lead deployment operations for the EPIC software system across hospital departments, coordinating configuration, testing, and go-live support to ensure smooth integration with workflows and compliance standards. Provide technical leadership and guidance to deployment teams to maintain project timelines and quality.

Epic Deployment Configuration Management Go Live Support Testing Active Directory Windows 10 Team Leadership Healthcare IT Compliance

Deployment Technician & Help Desk Support

The Watermark at Coral Gables

Aug 2020 - Mar 2025 (4 years 7 months)

Completed deployment of 25,000 EPIC workstations across the facility and managed system configuration, software testing, and quality control to ensure performance and compliance. Provided Tier 1-2 hardware support, managed Active Directory, and led Windows 7 to 10 upgrades and device integrations.

Epic Active Directory Hardware Printer & Device Drivers Topaz Signature Pads Software Testing

Desktop Support Technician Intern

Mass General Hospital

Jan 2020 - Jul 2020 (6 months)

Handled ServiceNow support tickets and maintained 100% problem resolution by diagnosing and resolving hardware, software, and connectivity issues. Provided remote assistance and supported network and local printer troubleshooting to ensure continuous clinical operations.

ServiceNow Ticketing Remote Assistance Connectivity Diagnostics Application Support

Education

Degrees, certifications, and relevant coursework

Presentation College

Bachelor of Arts, Business

2018 - 2021

Earned a Bachelor of Arts in Business from Presentation College from 2018 to 2021.

Year Up

Certificate in Information Technology, Information Technology

2016 - 2017

Completed a one-year information technology training program with college-level coursework and a six-month internship focused on practical IT support skills.