Sandra Desrivieres
@sandradesrivieres
Inventory and administrative specialist with IT training, process-focused and customer-centric.
What I'm looking for
I am a dedicated, results-driven professional with experience across inventory management, administrative support, production operations, and customer service. I combine hands-on operational experience with formal training in Information Systems Analysis and Development to deliver pragmatic, tech-savvy solutions.
In retail and manufacturing roles I maintained stock accuracy, improved workflow efficiency, and upheld safety and quality standards. In customer-facing and administrative positions I streamlined registration and office processes, managed high call volumes, and implemented filing and scheduling systems that improved access and responsiveness.
I have technical experience in computer equipment maintenance, troubleshooting, and basic database work, which I apply to reduce downtime and support daily operations. I am comfortable using Microsoft Office, Google Workspace, VPNs, and SQL/SQLite for data tasks and reporting.
I am a collaborative team player focused on continuous improvement, strong customer engagement, and practical problem-solving. I am open to relocation and ready to contribute operational reliability and technical support to a growth-minded employer.
Experience
Work history, roles, and key accomplishments
Stocking Associate
Walmart Associates Inc.
Mar 2024 - Dec 2024 (9 months)
Maintained organized, well-stocked shelves and coordinated with vendors and drivers to ensure timely deliveries, improving inventory replenishment efficiency and meeting daily stocking targets.
Customer Service Representative
Impulso Tic S.A.S.
Jan 2018 - Dec 2022 (4 years 11 months)
Managed high call volumes and streamlined pre-registration processes via phone and email, reducing customer wait times and maintaining high satisfaction levels.
Secretary
Cauca Governorate
Oct 2016 - Oct 2019 (3 years)
Managed scheduling, correspondence, and an optimized archiving system to improve document retrieval and cross-department communication efficiency.
Customer Service Representative
Agroindustrial Valentín Carabalí
Jan 2017 - Dec 2017 (11 months)
Assisted students and parents with registration inquiries and managed incoming calls and emails, ensuring accurate information and prompt administrative support.
Computer Maintenance Tech
Liceo Benalcazar
Mar 2014 - Nov 2014 (8 months)
Performed computer maintenance and repairs, diagnosed technical issues, and implemented solutions to minimize downtime and improve system performance.
Production Operator
Colombina S.A.
Apr 2012 - Jun 2013 (1 year 2 months)
Operated and maintained production machinery while adhering to safety standards and monitoring lines to ensure product quality and regulatory compliance.
Education
Degrees, certifications, and relevant coursework
Servicio Nacional de Aprendizaje (SENA) - Cali
Associate's Degree, Information Systems Analysis and Development
2016 - 2019
Completed an Associate's level program in Analysis and Development of Information Systems with coursework in systems analysis and IT development.
Servicio Nacional de Aprendizaje (SENA) - Cali
Vocational Degree, Computer Equipment Maintenance
2014 - 2014
Completed a vocational program in computer equipment maintenance focusing on hardware troubleshooting and upkeep.
Instituto Técnico INTEC - Cali
Technical (Accounting and Financial Assistant), Accounting
2009 - 2010
Completed a technical program in Accounting (Technical Labor in Accounting and Financial Assistant) with practical bookkeeping and financial support skills.
Colegio Nariño - Cali
High School Diploma, General High School Studies
1998 - 2004
Completed secondary education and obtained a high school diploma.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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