Daniel Gomez

Provide bilingual (English/Spanish) remote customer support, translating complex healthcare, tax, and insurance terminology into clear, actionable information. Handle sensitive patient/provider inquiries with strict documentation accuracy and HIPAA privacy compliance.

Operate production lines with safety and hazardous materials handling requirements while performing quality assurance inspections on finished outputs. Coordinate daily shipping/receiving, verify freight documentation, process incoming materials, and track shipments while managing inventory with material-handling equipment.

Process, organize, and audit high-volume shipments to ensure proper routing and minimize transit delays. Maintain digital and physical warehouse stock records using RF scanners and inventory management systems to prevent discrepancies.

Direct inventory control by auditing stock levels, replenishing the sales floor, and managing merchandise organization. Handle financial and administrative tasks including POS cash/card processing and order entries while resolving customer discrepancies and performing basic clerical work.

Coursera/QuickBooks training with coursework in Accounting and a Client Advisory Services Foundation, including an Intuit Bookkeeping Professional Certificate (in progress).

Completed a High School Diploma at Thomas Jefferson High School in Elizabeth, NJ.