FRANCIS MBAH MBAH
@francismbahmbah
Inventory Management Specialist focused on efficient, accurate inventory operations.
United StatesWhat I'm looking for
I’m a dedicated and organized Inventory Management Specialist with strong data entry skills and a proven focus on efficiency. I’ve managed inventory levels using advanced tracking software, performed regular audits to ensure accuracy, and reconciled physical counts with computer-generated reports to resolve discrepancies with detailed investigations and reporting.
For years, I’ve paired inventory accuracy with customer-first support—tracking order status, coordinating internal solutions for inventory-related service issues, and using CRM to document correspondence and drive fast resolution. I’m experienced in high-volume call, email, and chat environments, providing empathetic communication, conflict resolution, and continuous improvement to maintain top-level satisfaction rates.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
FM Global Connect Center
Aug 2017 - Present (8 years 10 months)
Provided compassionate customer support to clients navigating social services and community resources, assisting with applications and resolving inquiries. Maintained accurate client records in databases and documented correspondence in CRM while delivering timely email and phone support and following up after issue resolution.
Inventory Management Specialist
Catholic Charities
Nov 2020 - Nov 2025 (5 years)
Managed inventory levels using tracking software, performed regular audits, and reconciled physical counts with computer-generated reports. Investigated discrepancies, coordinated movement of goods across warehouses and distribution centers, and produced inventory and usage reports to support purchasing and service needs.
Education
Degrees, certifications, and relevant coursework
University of Yaounde 2 Soa
Master in Criminal Justice, Criminal Justice
Completed a Master in Criminal Justice at the University of Yaounde 2 Soa in 2010.
University of Yaounde 2 Soa
Bachelor in Business Law, Business Law
Completed a Bachelor in Business Law at the University of Yaounde 2 Soa in 2007.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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