Wendy Horak
@wendyhorak
Adaptable operations and customer-service professional with bookkeeping, inventory, and IT support experience.
What I'm looking for
I am an adaptable operations and customer-service professional with experience in inventory management, bookkeeping, and IT support. I consistently deliver accurate work in fast-paced environments and quickly master new systems and processes.
My background includes supervising warehouse and hotel operations, maintaining inventory records, producing and inspecting quality products, and using warehouse management software and handheld RFT scanners to track orders. I also have bookkeeping and accounting training and practical experience with Sage 50 and QuickBooks.
I have provided administrative and HR support including payroll, scheduling, employee reviews, and training. I have strong customer-service skills, experience with CRM tools, and a history of meeting on-time shipment targets and performance KPIs.
I bring a strong work ethic, adaptability, and a focus on accuracy and efficiency. I seek roles where I can apply operations, inventory, and administrative strengths while continuing to grow technical and leadership capabilities.
Experience
Work history, roles, and key accomplishments
IT Operations Team Lead
NCS Pearson
Jan 2020 - Feb 2024 (4 years 1 month)
Maintained accurate inventory records and adhered to manufacturing procedures while inspecting finished products to meet customer specifications, improving on-time shipments and production quality.
General Manager
Baymont Inn & Suites
Apr 2016 - Jan 2020 (3 years 9 months)
Managed hotel operations including HR, scheduling, payroll, training, inventory ordering, and guest services, delivering consistent customer service and operational reliability.
Education
Degrees, certifications, and relevant coursework
Penn Foster College
Bachelor of Arts; Associate of Arts; Career Diploma, Business Management / Accounting / Bookkeeping / IT Operations
Completed BA in Business Management, AA in Accounting, and Career Diploma in Bookkeeping and IT Operations as listed with expected completion in 2025.
Kaplan University
Associate of Arts, Information Technology Systems
Completed an AA in Information Technology Systems in 2009.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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