Sandra Bertrand
@sandrabertrand
I lead disability and claims teams, improving case outcomes through client advocacy and performance management.
United StatesWhat I'm looking for
At London Disability, I remotely train and manage Case Agents, set performance goals, quantify metric reports, prioritize assignments, and resolve escalated client conflicts to support retention.
I've also supported Veterans through the U.S. Department of Veterans Affairs and guided clients through Social Security Disability and Workers’ Compensation claims at Victory Disability and Moore, Giles & Matteson. I bring hands-on case management, medical-record review, client advocacy, team leadership, and a relationship-focused approach to complex benefit and claims processes.
Experience
Work history, roles, and key accomplishments
Management Lead
London Disability
Jan 2025 - Present (1 year 7 months)
Trained and managed a team of Case Agents remotely, setting performance goals, generating metric reports, delegating assignments, and handling escalated conflict resolution to maintain client retention.
Education
Degrees, certifications, and relevant coursework
University of Arkansas
Bachelor of Science, General Studies
Bachelor of Science degree from the University of Arkansas in 2006.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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