Lola Glenn

Serve as primary claims liaison between insureds, carriers, brokers, TPAs, and legal counsel to facilitate timely claims resolution. Monitor claim activity and reserves, analyze loss trends, and coordinate litigation strategy while providing detailed claims trend and recovery reporting.

Analyze and process complex general liability claims by investigating exposure and managing claims through defined action plans. Negotiate settlements within authority, coordinate vendor referrals, manage recoveries, and oversee litigation for timely and cost-effective resolution.

Spearhead a team of 7-9 claims professionals administering casualty claims across automobile, general liability, PIP, and medical payments. Developed claims workflows to improve processing efficiency, coached staff using file quality reviews, monitored SLA/quality metrics, and authorized settlements in compliance with company guidelines and regulations.

Managed complex and litigated personal and commercial casualty and property claims, ensuring investigation and resolution within regulatory and company guidelines. Interpreted insurance coverage, led negotiations and mediations, developed litigation strategies with defense counsel, and used data analytics to drive operational and training improvements.

Handled senior-level personal and commercial casualty claims with a focus on thorough investigation, accurate coverage application, and timely resolution. Supported negotiations with insureds/claimants and partnered with defense counsel to advance litigation planning and case management for complex matters.

Managed claims across personal and commercial casualty and property lines, including investigations to establish liability and contractual obligations. Applied insurance coverage to auto, CGL, and farm liability policies and supported negotiations and litigation planning for higher-exposure cases.

Supported litigation-focused claims service by managing complex case activity and helping drive timely and compliant claim resolution. Coordinated with internal stakeholders and external parties to ensure accurate handling aligned with policy provisions and regulatory requirements.

Handled litigation specialist responsibilities for claims requiring technical investigation and case coordination. Supported claim resolution by gathering information, organizing documentation, and coordinating next steps with relevant stakeholders.

Managed claims with increasing complexity over multiple years, conducting investigations to determine liability and appropriate resolution. Applied policy guidance and supported timely handling of personal and commercial casualty matters in accordance with internal and regulatory requirements.

Earned a Bachelor of Arts in Marketing/MIS from Dillard University.