Whitney Young

I’m a detail-oriented disability case management and account operations professional with over 5 years of experience coordinating high-volume account and case portfolios across healthcare, insurance, and federal benefits environments. I support partners and stakeholders with documentation management, order and billing reconciliation, and cross-functional coordination while meeting strict service level agreements and maintaining high documentation accuracy under regulatory oversight.

In my current Social Security Disability Case Manager role, I coordinate case operations and stakeholder communication for active client accounts under federal processing timelines, managing a portfolio of 40 accounts and maintaining a sub-24-hour response benchmark. Previously, I served as a Long Term Disability Representative (Account Operations) supporting 75 corporate group accounts—auditing and reconciling billing/premium ledgers, interpreting FMLA, CFRA, and California Insurance Code requirements, and achieving a 99% documentation accuracy rate—after which I worked as a VA-Accredited Claims Agent handling 100 case files and delivering a 90% favorable outcome rate on contested appeals.