Sandra Afolabi

Communicated with clients via phone calls, direct messages, and email/text to handle inquiries and resolve issues. Achieved 98% service knowledge within two weeks of training and maintained 80% client retention, also coordinating photography bookings and tracking payments.

Handled client inquiries and resolved product/service issues across phone calls, direct messages, email, and SMS. Achieved 98% service knowledge within the first 2 weeks and supported strong client outcomes, including 80% client retention, while coordinating photography bookings and tracking payments.

Managed approximately 20 customer emails per day for a beauty brand, handling inquiries, complaints, requests, orders, and suggestions via phone, Instagram Direct Message, and email. Collected client feedback, escalated major issues to specialists, and improved customer service follow-through for orders and communication.

Resolved customer complaints promptly through live chat and identified recurring problem areas for the responsible team. Generated leads and converted 68% to customers, while maintaining customer records in Zendesk and processing orders and transactions.

Resolved customer complaints promptly through live chat and identified recurring problem areas to report to the responsible team. Generated leads and converted 68% to customers, updated records in Zendesk, processed orders/transactions, and sent updates, offers, and discounts by email.

Enrolled in a Bachelor of Arts program in Religious Studies starting in October 2023.