Sandhya Varma
@sandhyavarma
Business Analyst and Quality Analyst driving process improvement, automation, and reliable delivery.
IndiaWhat I'm looking for
I am a Business Analyst and Quality Analyst with over 10 years of experience across IT, insurance, and e-commerce, currently delivering business analysis and quality services at Tata Consultancy Services since 2022.
I specialize in requirements elicitation, user stories, SDLC practices and writing acceptance criteria, BRDs, and test cases to improve requirement traceability and sprint velocity.
I lead UAT, regression and functional testing, conduct RCA, GAP analysis and CAPA implementation, and create SOPs and process workflows that reduce defects and standardize stakeholder communications.
I am certified Lean Six Sigma Green Belt and ITIL, comfortable with tools like JIRA, Confluence, ServiceNow, PowerBI and MS Office, and I support AI/automation proof-of-concepts to align feasibility with business cases.
Experience
Work history, roles, and key accomplishments
Collaborate with stakeholders and technical teams to gather and document requirements for automation and process-improvement initiatives, drafting ServiceNow change/incident tickets and writing user stories and acceptance criteria to improve delivery and SLA adherence.
Sr. Quality and Efficiency Analyst
Brennan IT
Nov 2019 - Apr 2022 (2 years 5 months)
Led process improvement and audit management for Australian clients, conducting RCA, GAP analysis, CAPA implementation and developing SOPs to enhance operational efficiency and compliance.
Quality Mentor
Edelweiss Tokio Life Insurance
Jun 2014 - Aug 2018 (4 years 2 months)
Conducted QA audits, training programs and vendor management to ensure process consistency, performance excellence and adherence to policy servicing standards.
Quality Analyst
Financial Agency Consultants India Pvt
Sep 2013 - Apr 2014 (7 months)
Managed a team of QA and verification analysts, overseeing performance reporting via dashboards and monthly quality reviews to improve accuracy and compliance.
Senior Executive (Quality Analyst / Trainer)
Ramp Green Solution
Jul 2010 - Nov 2012 (2 years 4 months)
Delivered QA audits, conducted training programs and managed vendor operations to maintain service quality and operational standards.
Customer Service Associate
Spanco
Jun 2006 - Dec 2007 (1 year 6 months)
Managed policy servicing operations, reporting functions and audit coordination to ensure accuracy, compliance and operational efficiency.
Education
Degrees, certifications, and relevant coursework
UMUniversity of Mumbai
Bachelor of Commerce, Commerce
Bachelor of Commerce covering core commerce, accounting, and business fundamentals, awarded by the University of Mumbai in 2008.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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