Tushar Wagh

I’m a Business Analyst with 2.5+ years of experience analyzing business processes, eliciting and documenting requirements, and defining technology-enabled solutions that improve operational efficiency.

At Tata Consultancy Services, I led end-to-end launch of a large-scale digital service platform, collaborating with engineering, QA, and business stakeholders to reduce processing cycle time from 15 days to 5 days within six months. I also drove 50–70% reduction in manual effort through workflow automation and process optimization, while improving service processing efficiency with digitized workflows and real-time tracking dashboards.

I’m hands-on across BRDs/FRDs, user stories, use cases, workflow diagrams, and acceptance criteria—maintaining requirements traceability and reducing sprint rework by 30%. I support UAT and release coordination with a 95% first-pass UAT acceptance rate, and I’ve integrated third-party verification using REST and SOAP APIs (JSON/XML payloads) to eliminate manual entry errors across 100,000+ entity records.