Open to opportunities

Sandeep User

@sandeepuser4

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Growth hacker specializing in digital marketing and sales operations.

India

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What I'm looking for

I am looking for a role that fosters innovation and collaboration, where I can leverage my skills in growth hacking and digital marketing to drive impactful results and contribute to a dynamic team.

I am a passionate growth hacker with a strong focus on digital marketing and data-driven sales strategies. My experience at Arivihan Technologies has allowed me to lead growth initiatives that significantly increased social media reach and optimized marketing campaigns, achieving remarkable results such as a 10x increase in YouTube followers and a 150% improvement in ROI.

Throughout my career, I have built high-performance sales processes from the ground up, managed teams effectively, and utilized data analysis to enhance customer retention and satisfaction. My ability to implement robust marketing strategies and optimize campaigns has consistently aligned with business objectives, driving user acquisition and revenue growth.

As a key founding team member of an Ed-Tech startup, I played a crucial role in securing $5.5M in venture capital funding, which facilitated early-stage product development and market penetration. I thrive in dynamic environments and am dedicated to delivering impactful growth strategies that foster long-term success.

Experience

Work history, roles, and key accomplishments

Current

Growth Hacker

Current

Arivihan Technologies Pvt. Ltd.

Mar 2022 - Present (3 years 4 months)

Spearheaded 360° growth and performance marketing strategies, achieving a 10x increase in social media followers and optimizing digital campaigns for a 60% lower CPI and 150% higher ROI. Built and scaled the sales call process from scratch, implementing Salesforce and managing a team of 15 agents, while conducting A/B testing and data analysis to improve conversion rates.

Growth Hacking Performance Marketing User Acquisition Sales Management Salesforce Digital Marketing Google Ads A B Testing Funnel Optimization Data Analysis

Current

Growth Hacker

Current

Arivihan Technologies Pvt. Ltd.

Mar 2022 - Present (3 years 4 months)

Spearheaded 360° growth and performance marketing strategies, achieving a 10x increase in social media followers and increasing brand awareness. Built and scaled the sales call process, implementing Salesforce and managing a team of 15 agents, reducing call volume by 30%. Optimized digital marketing campaigns on Google and Meta, reducing cost-per-install by over 60% and achieving a 150% improvemen

Growth Hacking Performance Marketing User Acquisition Salesforce Sales Management Digital Marketing Google Ads Funnel Optimization Data Analysis CRM Management Content Creation ROI Optimization

Outreach Consultant

Annova Solutions Pvt. Ltd.

Mar 2020 - Nov 2021 (1 year 8 months)

Supported business development initiatives for industry-leading clients and successfully managed a team of 15 customer service consultants, guiding them to exceed targets and increase productivity by 20%. Collaborated with developers to resolve technical issues and adapted seamlessly to remote work, maintaining high productivity.

Business Development Client Engagement Relationship Management Team Management Customer Service CRM Systems Troubleshooting Project Management

Outreach Consultant

Annova Solutions Pvt. Ltd.

Mar 2020 - Present (5 years 4 months)

Supported business development initiatives for industry-leading clients, contributing to client engagement and relationship management. Managed a team of 15 consultants in customer service using CRM systems, guiding them to achieve and exceed targets, resulting in a 20% increase in overall productivity. Collaborated with developers to resolve technical issues and adapted seamlessly to remote work,

Business Development Client Engagement Relationship Management Team Management Customer Service CRM Systems Troubleshooting Remote Work Productivity

Customer Support Representative

Teleperformance

Jul 2019 - Present (6 years)

Managed a high volume of customer inquiries daily, resolving 60-80 non-technical issues and maintaining a 90% customer satisfaction rating. Consistently exceeded performance expectations in a fast-paced environment, demonstrating exceptional flexibility by working across various shifts.

Customer Support Customer Service Customer Satisfaction Documentation Fast Paced Environment

Customer Support Representative

Teleperformance

Jul 2019 - Feb 2020 (7 months)

Managed a high volume of daily customer inquiries, resolving 60-80 non-technical issues and consistently maintaining a 90% customer satisfaction rating. Exceeded performance expectations in a fast-paced environment, demonstrating flexibility by working across various shifts.

Customer Service Customer Satisfaction Problem Solving Documentation Communication

Customer Care Representative

Hinduja Global Solutions

Sep 2015 - Apr 2018 (2 years 7 months)

Provided exceptional customer service to high-profile clients, consistently exceeding expectations and resolving complex issues efficiently. Spearheaded the establishment of a dedicated English-speaking customer support desk, reducing wait times by 30% and increasing satisfaction by 20%, while identifying upsell opportunities.

Customer Service Client Management Upselling Team Leadership Communication

Customer Care Representative

Hinduja Global Solutions

Sep 2015 - Present (9 years 10 months)

Provided exceptional customer service to high-profile clients, consistently exceeding expectations and resolving complex issues efficiently. Spearheaded the initiative to establish a dedicated English-speaking customer support desk, resulting in a 30% reduction in customer wait times and a 20% increase in satisfaction. Identified opportunities to upsell additional services to clients, resulting in

Customer Service Client Management Upselling Customer Satisfaction Team Leadership Process Improvement