Open to opportunities

Naveen Kumar PN

@naveenkumarpn

Message

Service delivery leader optimizing healthcare supply chain SLAs and inventory with 11+ years’ operational leadership.

India

Message

What I'm looking for

I’m looking to lead service delivery and business operations in healthcare-focused supply chains—owning SLA/KPI performance, client escalations, and inventory process excellence with a hands-on, coaching-driven team culture.

I’m a Service Delivery Leader with 11+ years of experience in service delivery, supply chain management, and business operations in the healthcare equipment domain. I lead operational teams, manage complex SLA/KPI performance, and act as the primary escalation point to keep client expectations and satisfaction aligned.

In my recent roles, I’ve driven process excellence—mentoring ODS teams, tracking KPI/SLA outcomes, and ensuring on-time delivery and inventory accuracy. I’ve also strengthened inventory integrity through Oracle transactions and order management in Siebel CRM, while resolving carrier, customs, and receiving delays to reduce operational friction and improve reliability.

Experience

Work history, roles, and key accomplishments

Current

Service Delivery Leader

Current

Infiniminds Pvt. Ltd.

Feb 2025 - Present (1 year 4 months)

Managed daily service delivery to meet SLA/KPI targets for on-time delivery and inventory accuracy. Served as the primary escalation point and mentored the ODS team to improve operational performance.

Inventory Accuracy order fulfillment Team Leadership Incident Management Process Optimization Stakeholder Management Warehouse operations ODS Team Management

Business Analyst

Genpact India Pvt. Ltd.

Oct 2021 - Feb 2025 (3 years 4 months)

Managed Wing-to-Wing Goods in Transit for US warehouses, resolving carrier, customs, and receiving delays. Performed Oracle transactions (including PO cancellations and account alias issues) and led daily huddles with performance dashboards and training via the Genome portal.

Logistics Coordination Account Alias Management Performance Dashboards team training Daily Huddles Stakeholder Management Incident resolution

Service Delivery & Billing

Infiniminds Pvt. Ltd.

Dec 2016 - Oct 2021 (4 years 10 months)

Handled billing and finance reconciliation for part orders and checked AR/invoice taxes in Oracle to support accurate customer billing. Processed spare part orders through Siebel CRM, ensuring end-to-end delivery for customers and dealers.

Oracle ERP Order Management Stakeholder Management

Lead Operations - Customer Service

Manpower Group

Jan 2015 - Nov 2016 (1 year 10 months)

Directed warehousing operations including inbound/outbound material verification, system entries, and LPN generation. Coordinated field returns and routed materials through transporters to meet urgent deadlines.

Warehousing Inbound Outbound Verification LPN Generation Returns Management Logistics Coordination Routing Customer Service